Card Services and Student Involvement Coordinator - Norwich University

Fulfills the mission of Norwich University by performing professional and administrative duties that facilitate the day-to-day operations of the Dean of Students, Center for Civic Engagement, Recreation, and Student Activities. Interprets, monitors, and analyzes information regarding operating policies and procedures. Resolves problems that have a significant impact on the overall goals of the departments.

This is a 40 hour per week and 52 weeks per year 1.0 FTE position on campus.

Salary: $43,888/year or more depending on experience.

Essential Functions

• Administers all aspects of Card Services operations.
  • Oversees daily operations, including customer support.
  • Serves as principal contract administrator and communicates challenges, system updates, reports, and programmatic needs to relevant departments, vendors, and all end users.
  • Manages residential meal plans in coordination with Housing and Dining Services.
  • Manages electronic access systems and lock schedules.
  • Manages CADETcard access privileges.
  • Monitors and maintains efficacy of cards, equipment, and systems.
  • Processes reconciliation reports and payments for on & off campus merchants.
  • Manages CADETcard fee structures.
  • Maintains the contractual relationship with the UVM CATcard Office and coordinates Norwich ITS support.
  • Produces ID cards for students, employees, departments, conference services and camps, and guests.
  • Coordinates staffing for Arrival Days.
  • Processes patron terminations.
  • Troubleshoots Card Services issues.
  • Remains current on technologies and software updates and attends trainings.
  • Oversees Work Study student staff.
• Oversees budgets.
  • Manages financial accounting, including accounts payable and receivable, and other financial processes in support of Card Services and Student Affairs.
  • Supports student clubs and advisors with club finances, including expenditures, deposits, check requests, budget inquiries, travel planning, and contracts.
  • Processes recreation facility memberships, payments, and CADETcard access.
  • Manages and tracks ticket sales and inventory for Student Affairs programming.
  • Supports reconciliation of corporate credit cards for Student Affairs personnel.
  • Supports Student Affairs departments and personnel with student involvement programming and administrative tasks.
• Supports campus programming and student involvement initiatives for the Campus Activities Board, intramural sports, New Student Orientation, recreation, student clubs, and volunteerism.
  • Provides knowledgeable customer support about campus offices, programs, policies, and services, and refers students and guests to campus resources as appropriate.
  • Assists with the execution of all talent and vendor contracts.
  • Schedules spaces and services for events.
  • Provides office, electronic, and phone reception for Student Affairs.
  • Maintains equipment and office supply inventories.
• Supports War Whoop yearbook operations.
  • Coordinates efforts with faculty, students, and vendors to ensure the timely production of a yearbook that reflects the University culture and community, and documents student experiences and engagement.
  • Collaborates with faculty, students, clubs, and vendors to capture photos and other content.
  • Maintains an annual timeline to ensure that the yearbook is completed and distributed on time, accurately, and professionally.
  • Assists the planning, design, production, sales, and distribution of the annual yearbook.
• Responsible for intramural sports programming and serves as primary administrator for club sports teams.
  • Delivers a competitive intramural sports program, featuring 6-10 team sports in a tournament or league structure annually.
  • Supports administrative logistics for club sports teams and coaches, including accounts payable and receivable, scheduling, and student-athlete eligibility.
• Supports Campus Center operations.
  • Serves as principal administrator for scheduling spaces and reservation processes for meeting rooms, lounges, outdoor space, and tabling.
  • Coordinates scheduling WCC facilities for faculty, staff, students, student clubs, alumni, outside agencies and other guests/users.
  • Coordinates communications in public space needs to Facilities Operations and audio-visual needs to ITS.
  • Assists with print and electronic display postings.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on university committees, councils, workgroups, or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads, and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's degree required. Degree in accounting, business administration, organizational leadership, or a related field strongly preferred.
• 3 years of professional experience in student engagement, recreation, or a related field.
• Ability to lead and mentor diverse, dynamic, and disparate student populations.
• Commitment to student development.
• Proven record of collaborative work efforts.
• Ability to recruit, train, motivate, and develop student staff.
• Demonstrated fiscal responsibility.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Positive attitude in the work environment.
• Ability to work independently and function as a team-player.
• Exceptional interpersonal, written, and oral communication skills.
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook).
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 25 pounds; travel outdoors to various parts of the campus.
• Evening and weekend work will be required for events and to support campus needs.

Environmental Conditions

• Indoor work at a computer workstation.
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.