Customer Solutions Engineer

Nostra.ai is a fast-growing B2B SaaS company focused on helping major e-commerce businesses optimize their growth potential. Our cutting-edge platform leverages advanced machine learning and data analytics to deliver speed and actionable insights that directly drive customer conversions and revenue growth for over a hundred brands, including Forever21, Cozy Earth, Nood, and Glamnetic.

Backed by leading investors, including Crosscut Ventures and Signal Peak, Nostra’s dynamic team is growing quickly and is seeking a skilled Principal Software Engineer to join us in our mission and contribute to our continued success.

Role Overview:

As a Customer Solutions Engineer, you will play a key role in onboarding clients, implementing website optimizations, and providing technical support. This role requires strong communication skills to work with both technical and non-technical stakeholders, as well as expertise in front-end technologies and debugging tools.

Key Responsibilities:

• Assist with customer onboarding, implementation, and integration of our technology.
• Analyze website performance and provide optimization recommendations.
• Build and deliver technical presentations for customers.
• Troubleshoot/debug customer-reported issues.
• Analyze web performance issues.
• Manage and optimize eCommerce sites, ensuring seamless functionality.
• Collaborate with the engineering team to escalate and resolve complex bugs.

Required Skills & Qualifications:

• 2-3 years of experience in Solutions Engineering, web development, or similar role.
• Proficiency in HTML, CSS, JavaScript and extremely comfortable traversing the DOM.
• Familiarity with GitHub or similar version control & collaboration system.
• Strong debugging skills and experience using Chrome DevTools.
• Understanding of Core Web Vitals and web performance metrics (preferred).
• Hands-on experience with website optimization a plus
• Experience with eCommerce platforms like Shopify (a plus).
• Familiarity with JIRA or similar ticketing systems.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Experience in a startup or fast-paced environment is highly valuable.
• Enjoys collaborating with internal teams and external customers.

Compensation:

The compensation package for this position includes an annual salary of between $100,000-$125,000 per year, commensurate with qualifications and experience. In addition, we offer a comprehensive benefits package, including PPO health insurance, retirement plans, and outsized opportunities for professional development and growth.

Apply today and help us shape the future of e-commerce optimization!