What are the responsibilities and job description for the IT Support Analyst (Remote) position at Nostra?
Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems, and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.
The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.
This is a fully remote role where the successful candidate will provide IT Support to one of our key customers based in the US.
Responsibilities
Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba (gateways, switches, access points, central), Datto (Backup, DR, Access Points), Unifi (access points, switches), HP, Dell.
At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.
The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.
This is a fully remote role where the successful candidate will provide IT Support to one of our key customers based in the US.
Responsibilities
- Manage the IT Support queue.
- Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
- Document processes and procedures to increase the efficiency of the service desk team.
- Support M365 environment and perform server and laptop setups and repairs.
- Install, configure and maintain user software and communications equipment.
- Manage and communicate with third party vendor.
- Provide support on client sites as per business requirements.
- Relevant experience in IT Support or Service.
- Office 365 Administration.
- Knowledge of Active Directory and Server Administration.
- Excellent organizational and interpersonal skills.
- Excellent customer service skills.
- Self-motivated with an ability to work in teams.
- Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
- Able to prioritise and execute tasks in a high-pressure environment.
- Industry standard certifications (Microsoft, Cisco & CompTIA).
Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba (gateways, switches, access points, central), Datto (Backup, DR, Access Points), Unifi (access points, switches), HP, Dell.
At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.