What are the responsibilities and job description for the Quality Review Specialist - NotaryCam position at NotaryCam, Inc.?
Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company. More information can be found at https : / / www.stewart.com, subscribe to the Stewart blog at https : / / www.stewart.com / insights or follow Stewart on Twitter® @stewarttitleco. Job Description Job Summary We are seeking a detail-oriented and analytical Quality Review Specialist to join the NotaryCam online notary platform. The Quality Review Specialist will play a critical role in ensuring the accuracy, compliance, professionalism, and overall quality of online notarization transactions. This position involves reviewing completed transactions, assessing customer interactions, identifying areas for improvement, and ensuring adherence to legal and company standards. Job Responsibilities
- Responsible for the quality review of data stored in client files and / or company production systems, ensuring information captured is error-free and accurate
- Reviews quality reports to identify trends, issues and root causes and makes recommendations for change
- Participates in implementing quality processes to ensure operations are of the highest quality
- Performs a wide range of support functions to assist in departmental processes
- Follows clearly defined procedures to complete daily tasks and responsibilities
- Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
- Uses basic communication skills to address internal and / or external clients and / or team members
- Individual contributor working under direct supervision with little autonomy
- Performs all other duties as assigned by management Education
- High school diploma required; Bachelor’s preferred Experience
- Typically requires 0-2
- 2 years of experience in quality assurance, compliance, or a related role, preferably in the notary or legal industry.
- Certified Notary Public with experience in Remote Online Notarization (RON).
- Knowledge of federal and state notary laws and RON regulations. Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.
