Program Support Specialist

Position Title:

Program Support Specialist / Community Health Worker - Bilingual

Reports to:

Clinical Services Manager

Supervises:

Volunteers

Salary Range:

$42,000 - $50,000

Equal Opportunity Statement:

Note-Able Music Therapy Services (NMTS) is an equal opportunity and affirmative action employer dedicated to building an inclusive and diverse team. NMTS affirms that inequality and inequity are detrimental to our associates, our clients, and our community. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law. Our ultimate goal is to be an organization that is representative, at all levels, of the rich and diverse communities we serve.

General Responsibilities

The overall goal of Note-Able Music Therapy Services is to meet the social, physical, and mental health needs of individuals living in and around the Truckee Meadows through music. Note-Able Music Therapy Services is seeking a proactive, adaptable, creative, empathetic, and bilingual Program Support Specialist / Community Health Worker (PSS/CHW) to assist our team and clients as we continue to grow and expand our services in our community. The primary responsibility of this position is to support the development and implementation of the organization’s services and overall operations. Under general supervision, provides support services for clients to ensure access to NMTS services and other community resources and services and performs related work as required. This position entails primarily outreach and administrative duties, including assisting with the recruitment, training, and management of volunteers. This position also entails regular contact with program participants, parents, caregivers, and community agencies. Strong preference will be given to Spanish-speaking applicants

Primary Duties and Responsibilities

• Answering phones and emails promptly and professionally
• Coordinating client referrals, registration, and billing
• Being a liaison between NMTS and the community
• Providing referrals to community services and various resources
• Acting as a liaison between clients and community agencies as needed
• Supporting NMTS community with increasing health knowledge through community outreach and education.
• Maintaining knowledge on available community resources to make appropriate recommendations to clinical and programming staff
• Entering client data into online databases
• Assisting with database management
• Assisting with the development of program fliers and outreach materials
• Assisting with special event coordination and implementation
• Recruiting, training, and assisting with the management of volunteers
• Communicating with community partners
• Representing the agency at networking and professional outreach events
• Assisting with organizational marketing, outreach, and public relations activities to promote programs

Education and Experience

• Minimum requirement of a bachelor's degree in a social work, community health sciences, disability services, psychology, or related field
• Completed at least CHW I of the Nevada Certification Board Approved CHW Foundation Training (may complete this training upon hire)
• Must maintain certificate by completing requirements as a condition of continued employment
• Experience with program development and coordination
• Experience working with people from diverse backgrounds
• Previous nonprofit experience preferred
• Previous experience working with people with disabilities preferred
• Please note: Strong preference will be given to bilingual (Spanish) applicants

Additional Qualifications

• Valid driver’s license and automobile insurance
• Ability to represent the agency in a professional manner in the community
• Ability to work independently
• Ability to communicate effectively with a variety of ages, populations, and skill settings
• Excellent critical thinking and problem-solving skills
• Excellent organizational skills
• Above-average computer skills (must be competent in at least Word, Excel, PowerPoint; previous experience with QuickBooks preferred)
• Excellent data management skills
• Ability to recruit and train volunteers
• Ability to maintain confidentiality
• Ability to create, compose, and edit quality written material
• Ability to communicate effectively, both written and verbally
• Ability to work flexible hours with occasional evenings and weekends as required

Physical Requirements:

• Ability to remain in a stationary position for at least one hour at a time
• Ability to work in both indoor and outdoor environments

Disclaimer:

Employee must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Duties and responsibilities include the principal functions of the job description and shall not be construed as a complete listing of all miscellaneous, incidental or other duties that may be assigned during normal operations. Note-Able Music Therapy Services retains the right to change or assign other duties to this position as deemed necessary.

Benefits:

• Three weeks of PTO to start, with annual increases
• Paid federal and state holidays
• Subsidized health and vision insurance
• Employer-matched IRA
• Mileage reimbursement
• Cell phone stipend
• Flexible schedule and remote work options
• Professional development opportunities

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Reno, NV 89512: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $50,000