What are the responsibilities and job description for the Guest Service Representative / Customer Service position at Nothing Bundt Cakes #132?
Benefits:
- Company parties
- Employee discounts
- Free uniforms
COMPANY AND CULTURE:
At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. Possibility for growth within the company to Craft and/or be a Key Holder. Available daytime, some evenings and weekends.
JOB POSITION:
Open availability during our business hours, daytime & afternoons, weekends included - 10-30 hours a week. The JC creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.
RESPONSIBILITIES:
At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. Possibility for growth within the company to Craft and/or be a Key Holder. Available daytime, some evenings and weekends.
JOB POSITION:
Open availability during our business hours, daytime & afternoons, weekends included - 10-30 hours a week. The JC creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.
RESPONSIBILITIES:
- Introduce walk-in guests to the bakery and products using a Guest Tour
- Suggest creative solutions to guests with walk-in orders
- Suggest the purchase of add-ons and retail to make the product a complete experience
- Assist phone-in guests with their orders
- Operate and balance the POS with accuracy and efficiency
- Collect email addresses from guests
- Have current and complete knowledge of current prices, products and promotions
- Keep retail area clean, swept and neatly merchandised throughout the day
- Dust all retail surfaces at least twice per week, including counter tops and POS stations.
- Carry out the duties the crafter & other departments assigns from time to time
QUALIFICATIONS:
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Works well under pressure
- Outgoing and friendly personality
- Attention to detail
- Multi-tasking ability
- Strong sales ability
- Strong sense of urgency
- Genuine care for others’ needs
PERKS & BENEFITS:
- Annual raises and performance based raises
- We have great operating hours! Monday-Saturday 8:30 am-6 pm, Sunday 12 pm-5 pm
- We observe all major holidays
- Team building outings
- Employee discounts
- We offer flexible work schedules
- You don’t have to be 18 to work here, so students can join us
- You’ll get trained, not only on selling cake, but on growing your career
- We love to celebrate and bring joy to the community
Joy is the job! Apply now!
Salary : $11 - $13