What are the responsibilities and job description for the Shift Leader (Guest Service Representative / Crafter) position at Nothing Bundt Cakes #132?
Job Description
Job Description
Benefits :
Employee discounts
Flexible schedule
Free uniforms
COMPANY AND CULTURE :
At Nothing Bundt Cakes , the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, weve crafted a place to work thats fun and rewarding for the creative side of you.
JOB POSITION :
Weekday and weekend Key Holder for new operating hours : Sunday 12 pm - 5 pm, some Saturdays, some weekdays as well (potentially 25-30 hours). The Key Holder fills in for the Manager and assists in opening and closing duties. The Key Holder creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The Key Holder does side work duties for the Crafting Department, some light cleaning and clerical duties.The Key Holder assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.
RESPONSIBILITIES :
Introduce walk-in guests to the bakery and products using a Guest Tour
Suggest creative solutions to guests with walk-in orders
Suggest the purchase of add-ons and retail to make the product a complete experience
Assist phone-in guests with their orders
Operate and balance the POS with accuracy and efficiency
Collect email addresses from guests
Have current and complete knowledge of current prices, products and promotions
Keep retail area clean, swept and neatly merchandised throughout the day
Dust all retail surfaces at least twice per week, including counter tops and POS stations.
Carry out the duties the crafter & other departments assigns from time to time
Coordinate the timing of all orders between Guest Services and Frosting departments.
Wrap / box all frosted cakes for same-day / next-day orders.
Follow Crafting Manual to put designs together.
Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
Print and verify the delivery log.
Track crafting material inventory.
Make and fluff bows.
Generate personalized message cards.
Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station
QUALIFICATIONS :
Possess a strong sense of teamwork
Ability to follow instructions
Has integrity
Takes initiative
Works well under pressure
Outgoing and friendly personality
Attention to detail
Multi-tasking ability
Strong sales ability
Strong sense of urgency
Genuine care for others needs
Good organizational skills
Well-developed fine-motor skills
Good communication skills
Strong sense of pride in work
PERKS & BENEFITS :
Annual raises and performance based raises
We have great operating hours! Monday-Wednesday 9 am-7 pm, Thursday-Friday 8 : 30 am-7 pm, Saturday 9 am-6 pm, Sunday 12 pm-5 pm
We observe all major holidays
Team building outings
Employee discounts
We love to celebrate and bring joy to the community
You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.
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