What are the responsibilities and job description for the Guest Service Representative position at Nothing Bundt Cakes #152?
Benefits:
Position Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Core Values and Competencies:
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
- Bonus based on performance
- Employee discounts
- Flexible schedule
Position Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
- Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
- Servant’s Heart
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
- Spirit of a Champion
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
- Genuine Connections
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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