What are the responsibilities and job description for the Guest Service Agent position at Nothing Bundt Cakes - Goleta, CA?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional bakery experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their experience is enjoyable and memorable. This position requires a strong commitment to customer service, attention to detail, and the ability to handle various guest inquiries and requests efficiently.
Responsibilities
- Greet guests warmly upon arrival and provide a welcoming atmosphere..
- Address guest inquiries, concerns, and requests promptly and professionally.
- Maintain accurate records of guest information and orders.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Provide information about bakery services and options.
- Collaborate with crafting and kitchen teams to ensure guest satisfaction.
- Handle guest complaints with empathy and resolve issues effectively.
- Uphold high standards of cleanliness and organization at the front counter area.
Experience
- Previous experience in customer service roles is preferred.
- Familiarity with P.O.S. software is an asset.
- Bilingual candidates are highly encouraged to apply to enhance guest relations.
- Strong communication skills with a focus on guest services.
- Ability to work flexible hours, including evenings and weekends as needed.
Join our team as a Guest Service Agent where your passion for service will shine through in every interaction with our valued guests!
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Goleta, CA 93117 (Required)
Work Location: In person
Salary : $20 - $22