What are the responsibilities and job description for the Guest Service Representative - Joy Creators position at Nothing Bundt Cakes - Lehigh (Allentown), PA?
Benefits :
- Free uniforms
- Opportunity for advancement
- Training & development
- Employee discounts
Position Summary :
The Nothing Bundt Cakes (NbC) Guest Service Representative (also known as Joy Creator) creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative (Joy Creator) embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities / Duties :
Core Values and Competencies :
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills and Abilities :
Education, Certifications and Work Experience Requirements :
Work Availability :
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner / operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner / operator and not to Nothing Bundt Cakes Corporate. Each franchise owner / operator is responsible for ensuring compliance with local, state and federal law.
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Salary : $15 - $18
