What are the responsibilities and job description for the Guest Service Representative - Bakery position at Nothing Bundt Cakes - Upper St. Clair?
Job Description
Position Summary:
To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.
Requirements:
- Daytime availability, 9am-3:30pm
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Fits the Nothing Bundt Cakes Culture
- Has the ability to work well under pressure
- Outgoing and friendly personality
- Ability to multitask while paying special attention to detail
- Strong sales ability
- Genuine care of others needs
- Ability to work with a sense of urgency
Responsibilities may include but are not limited to:
- Abide by all NBC policies and procedures
- Uphold NBC's image and brand
- Assist other departments when necessary
- Introduce walk-in guests to our bakery and our products with a guest tour
- Assist guests with walk-in orders while using creative solutions
- Suggest balloon sales, show porcelain items, and up-sell with candles and cards
- Assist phone guests by placing incoming orders
- Give cake presentations while preforming quality control tests
- Operate & balance (POS) point of sale with accuracy and efficiency
- Gather guests email addresses
- Keep samples available during all hours of operation
- Maintaining a strong knowledge of NBC's products, prices, and promotions
- Keep retail area clean, swept, neatly merchandised
- Dust all retail surfaces twice per week, including all counter tops, and POS stations
- Duties assigned by crafting department such as fluffing bows and making design pieces
- Track inventory and commission sales
Job Type: Part-time
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $10
