Joy Creator. (Guest Services Rep)

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
  
  
  

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

But it gets even better:

• We offer flexible work schedules.
• We’re keeping it casual. T-shirts and sneakers are where it’s at!
• Cake discounts. Yummm!
• You don’t have to be 18 to work here, so students can join us.
• This job is fun. It’s literally a piece of cake!
• This is a great place to make new friends!
• You’ll get trained. Not only on crafting cake, but on growing your career.
• We love to celebrate and bring joy to the community.
  
  
  

Apply now. Joy is the job.

Job Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows our Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to help guests selecting the right cake, flavor and decorations.
• Suggests additional merchandise, such as candles and cards, to complete unique celebrations.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join our Email Club and Loyalty program to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Ensures cake display remains replenished to ensure a strong visual presentation.
• Daily inventories and replenishes retail merchandise.
• Manages cake case temperature, restocking and cleaning per standards.
• Assembles cake orders according to guest specifications following cake decorating and quality/hygiene standards with precision.
• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands. Inventories crafting supplies and retail merchandise documenting low inventories for reorder.
• Cleans, sanitizes and restocks front-of-house and crafting station per standards. Completes daily opening and closing checklists.
• Evaluates frosted and decorated cakes to ensure standards are met. Notifies management of any quality control issues. Logs all wasted cake with date and reason.
• Pulls cake product from Chiller and refrigerator based on FIFO.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• Assists team members with their work as needed to ensure a productive, efficient work environment.
  
  
  

Core Values:

Servant’s Heart

• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
  
  
  

Spirit of a Champion

• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
  
  
  

Genuine Connections

• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.
  
  
  

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple and repetitive tasks simultaneously while maintaining a meticulous attention to detail. Must be able to lift up to 50 pounds.
• Must take initiative to engage guests in understanding and responding to their needs and be intuitive to recognize educated shoppers who do not need assistance.
• Is diligent, organized and self-motivated. Pays strict attention to timing and wok on a tight, fast-paced schedule. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and can become efficient with operating a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.
  
  
  

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
• Completes and maintains Washington State Food Handlers permit.
  
  
  

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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