What are the responsibilities and job description for the Professional Services Solutions Consultant position at Notion?
About Us
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).
About The Role
As a Professional Services Consultant at Notion, you will play a pivotal role in helping customers unlock the full potential of our platform. You'll collaborate closely with customers, partners, and cross-functional teams to understand their unique challenges, design tailored solutions, and drive successful implementation and adoption of Notion across their organizations.
In this role, you will leverage your technical expertise, consultative approach, and project management skills to guide customers through Notion onboarding, configuration, and custom workflow optimization. Your ability to translate complex requirements into practical, scalable solutions will be key to driving long-term customer success, adoption, and engagement with Notion.
What You'll Achieve
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).
About The Role
As a Professional Services Consultant at Notion, you will play a pivotal role in helping customers unlock the full potential of our platform. You'll collaborate closely with customers, partners, and cross-functional teams to understand their unique challenges, design tailored solutions, and drive successful implementation and adoption of Notion across their organizations.
In this role, you will leverage your technical expertise, consultative approach, and project management skills to guide customers through Notion onboarding, configuration, and custom workflow optimization. Your ability to translate complex requirements into practical, scalable solutions will be key to driving long-term customer success, adoption, and engagement with Notion.
What You'll Achieve
- Design and implement tailored customer workspaces, optimizing workflows, member management, and best practices
- Develop and execute change management strategies, including engagement, communication, and learning plans to drive seamless adoption
- Lead end-to-end professional services engagements, from supporting with scoping and discovery right through to execution and delivery
- Provide expert guidance on workspace architecture, permissions, security, and scalability
- Deliver professional services solutions across the Notion ecosystem, including with our Partners, to align with customer needs and business goals
- Manage project execution, maintaining comprehensive documentation, timelines, and key deliverables
- Collaborate with cross-functional teams to drive customer success, enhance feature adoption, and contribute to product development
- 4 years of experience in technical consulting, implementation, or a similar customer-facing role
- Proven success in delivering customer implementations, ensuring long-term adoption and value realization
- Experience with SaaS platforms, including a solid understanding of technical concepts and integrations
- Analytical mindset and problem-solving skills, enabling you to design effective and scalable solutions
- Strong project management skills, with the ability to manage multiple client engagements simultaneously
- Expertise in change management, driving user adoption, and successfully implementing new technologies
- Exceptional stakeholder management, with a proven ability to build strong relationships at all levels
- Outstanding written and verbal communication, with the ability to simplify complex concepts for diverse audiences
- Experience in workspace design and information architecture
- Familiarity with data migration tools and methodologies
- Understanding of API integrations and enterprise software ecosystems to support connectivity and automation
- Previous experience in a fast-paced, high-growth technology environment
- Exposure to project management methodologies and tools
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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