Demo

Field Service Technician

Noun Talent
Jacksonville, FL Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 5/18/2025

The Service Technician is responsible for the service and support of all types of air compressors and

related compressed air products. Areas of service and support include but are not limited to air

compressors, compressed air dryers, compressed air accessories, application, troubleshooting, performance

evaluation, service maintenance, and proper installation. The Service Technician works directly with all

customers to provide solutions to a wide array of potentially complicated field issues involving mechanical

and electrical failures. The successful candidate will excel in the ability to interact with customers and

provide technical solutions in a timely, efficient, and courteous manner.

Requirements

PRIMARY DUTIES, TASKS, AND RESPONSIBILITIES :

  • With a high degree of customer service, service rotary screw air compressors.
  • Work safely and responsibly to avoid injuries and damage to property, manage unused

materials, and clean up debris.

  • Explain system capabilities and operation to the customer, along with features and
  • benefits.

  • Provide on-site technical support and repairs of customer’s equipment.
  • Perform preventative maintenance on air compressor products.
  • Understand customer needs, answer questions, and recommend corrective actions to
  • exceed customer expectations.

  • Complete all necessary paperwork, including work orders, service orders, customer
  • contracts, and company forms.

  • Exhibit professional appearance and conduct and provide customers with excellent
  • customer service.

  • Ability to build trust quickly; interact and communicate well with customers and
  • coworkers.

  • Follow all safety procedures, environmental guidelines, and company rules and
  • regulations.

  • Other work as assigned.
  • KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

  • Requires technical knowledge and interpersonal skills typically gained through
  • completion of technical school, or related experience.

  • 5 years of air compressor service technician role required.
  • A high level of analytical ability is required to find solutions to technical
  • problems, both mechanical and electrical.

  • Must be proficient in problem-solving and process analysis; Capacity to troubleshoot and
  • correct problems in high-pressure situations.

  • A firm commitment to customer service excellence in all circumstances
  • Computer literacy with strong organizational, verbal, and written communication
  • skills

  • Read and comprehend written technical information in the form of technical
  • manuals, parts books, and relevant publications.

  • Ability to move frequently, including walking, stooping, bending, squatting, and
  • kneeling; lift tool cases and assorted service-related tools weighing a range of 25 to 50

    pound

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