Food Bank Manager

About Nourish Pierce County:

Nourish Pierce County is a nonprofit organization providing food and emergency service referrals to people in need since 1973. Our mission is to provide nutritious food and support services to people in need with compassion, dignity, and respect. With six food bank locations and an award-winning mobile food bank that serves fifteen additional sites, Nourish serves tens of thousands of individuals totaling more than hundreds of thousands of visits each year. With the assistance from hundreds of volunteers, our goal is to provide each person or family with enough food to make three nutritious meals a day for three days. All Nourish food banks operate on a self-serve model, allowing clients to select the foods that best meet their family’s needs. Clients are asked to limit their visits to once a week, but no one in need is turned away. For more information on Nourish Pierce County please visit:

www.NourishPC.org

Position Title: Food Bank Manager
Reports to: Director of Operations
Status: Full Time – Non-Exempt

Salary: $40,000 - $46,000 plus a generous benefit package

Job description

Purpose: This position is responsible for all phases of food bank operations involved in the acquisition, maintenance, and distribution of food to customers. Ensures a compassionate and warm-welcoming environment for customers and provides a positive working environment for volunteers. Demonstrates effective leadership and good public relations skills and the ability to use personal computer technology.

Essential Duties and Responsibilities:

Food Bank:

• Maintain a respectful, friendly, and cooperative environment where all are treated with compassion, dignity, and respect.
• Manage relationships with assigned local food outlets, groceries, and other food distributors, for the purpose of securing donated food items. Pick up food as needed or when available.
• Create a clean and safe environment by following food and operations safety regulations.

• Create and maintain temperature logs for freezers and refrigerators. Record & post temperatures.
• Follow maintenance schedule for major equipment including walkie/stackers.
• Create, post, and update as needed facility safety measures.
• Order food supplies to ensure adequate inventory of nutritious food to distribute. Schedule regular food deliveries to the food bank.
• Ensure grocery rescue and other local pick-ups are complete and in compliance with contract or donation guidelines.
• Perform evaluations throughout the year to ensure customer satisfaction and program efficiency.

• Report all policy, procedure, and safety violations to the Director of Operations (or their designee) immediately.
• Partner with the Director of Operations, in matters of staff and volunteer evaluation, discipline, or dismissal as requested.

Record Keeping

• Provide monthly food bank reports by the 5th day of each month for the previous month to the Central Office. These include reports for Emergency Food Network and Northwest Harvest and other partners, suppliers, or funders.
• Record and maintain confidentiality and accuracy of client & volunteer database.
• Weigh all donated food, record accurate weight on food donation receipts and accurately input into the database.

Facility Management

• Ensure safety, maintenance and cleanliness of site including all food bank equipment and appliances.
• Before shift starts, assure facility is open, shift support is in place, and appropriate supplies are available for expected shift needs.
• Maintain and ensure that the food bank, vehicles, exterior areas, parking lots and restrooms meet or exceed sanitary and safety guidelines/regulations. Close and secure facility at end of shift.

Volunteer and Staff Management and Development

• Train volunteers on proper and safe use of equipment and maintain certifications as required.
• Train volunteers and delegate tasks to assist in food bank operations.
• Train volunteers in proper food handling techniques; perform safety checks every week to ensure proper techniques are being followed.
• Train volunteers on proper and safe use of equipment and maintain certifications as required.
• Manage and supervise onsite volunteers and staff.

• Implement and enforce all applicable Nourish Pierce County Policies including dismissal. (the latter only with Director of Operations or their designee’s prior approval).
• Supervise, coach, counsel volunteers and staff as needed.
• Work with the Nourish Community Outreach Manager to recruit, schedule and train volunteers to assist in food bank operations and create an effective system for recognizing volunteers at least annually.
• Assure that all volunteers are qualified, signed up for shifts, and checked into shift on Galaxy Digital volunteer database system.
• Provide regular volunteer staff meetings, events &/or recognition.

Customer Service

• Handle customer service issues with diplomacy. When issues occur, provide a response within 3 days of complaint to customer.
• Talk with customers on a weekly basis to gather feedback.
• Provide referrals to other resources to customers as needed.
• Survey customers twice a year to measure effectiveness.

Financial Management

• Manage the food bank as budgeted.
• Provide the Accounting Department receipts and reimbursement requests.

Professional Development

• Participate in appropriate workshops, conferences, and community meetings related to food banks and administration, and maintain current required certifications.
• Attend and participate in staff meetings.

Competencies:

• Reliable.
• Problem Solving.
• Planning and Prioritizing.

• Decision Making.
• Time Management.
• Strong belief in the need to help our neighbors who are food insecure.
• Previous supervision experience required.
• AA Degree preferred.

• Demonstrated ability to manage a budget and maintain fiscal controls.
• Demonstrate success in working collaboratively as part of a team.
• Knowledge of food bank operations and inventory control preferred.
• Volunteer experience preferred.
• Current Food Handlers Certification required or completed within 2 weeks of hire date.

• Must have reliable transportation and be able to travel during the day to and from locations not served by public transportation.
• Current Washington state driver’s license with copy of driving abstract as proof of insurability required.
• Background check will be required.
• Ability to interact effectively with the community.
• Demonstrated ability to utilize computers, including minor troubleshooting and problem solving, competency and skill with Microsoft Excel spreadsheets, Microsoft Word, Microsoft Teams (video and messaging communication), ability to use remote desktop, enter data into database, and prepare and generate reports.
• Ability to compose written (by hand and computer) communication and speak orally using the English language with generally accepted spelling, grammar, and punctuation with a broad and diverse audience.

Physical Demands:

• Must be able to lift to a min of 40 lbs. on a repeated basis.
• Must be able to work independently.
• Must be able to sit or stand for four or five hours.
• Must be able to communicate clearly using a phone.
• Must be able to provide accurate information.

Equal Opportunity Employer Statement:

Nourish Pierce County is an equal opportunity employer and service provider and does not discriminate on the basis of race, color, sex, age, religion, creed, disability, national origin, political affiliation, marital status, sexual orientation, physical or mental disability, medical​​​ condition, pregnancy, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $40,000.00 - $46,000.00 plus a generous benefit package

COVID-19 considerations:
All staff, volunteers and clients may be required to wear masks and be fully vaccinated and boosted as per Nourish Pierce County guidelines.

Salary : $40,000 - $46,000