What are the responsibilities and job description for the Customer Support Executive position at Nous Infosystems?
Experience requirement:
· Min 2-3 yrs. experience working directly with customers.
· Experience working in a school or an educational institution is a plus.
· Some background in accounting is a plus.
Essential requirements:
· Strong communication skills, particularly when interacting with US
Clients.
· Proficiency in using billing and accounting software is a plus.
· Ability to work flexible hours aligned with US time zones.
Key Responsibilities:
· Will be the direct point of contact for key stakeholders in a school or
educational institutions who are using our product especially in the US
· Will need to understand the product workflows from every angle and be
able to resolve non-code level support issues.
· Develop a thorough understanding of the product to effectively support
schools in resolving the issues that they run into or assist with tasks that
they need to perform on a day to day. Use this knowledge to also suggest ways
in which the school can uplevel their use of the software.
· May need to create proper documentations of the product so the clients
can effectively use the software
· May need to assist in functional testing to ensure the requirements are
met as per client needs. This includes identifying bugs and issues within the
product, while working with the customers, and connect with the
development/technical team to communicate any bugs/issues/enhancements the
schools report about the product
· Gather feedback from the schools and identify areas where we can improve
the product
Skills:
· Having a solid understanding of the accounting, finance, and billing
concepts would be a significant advantage.
· Excellent communication and customer engaging skills
· Strong analytical and problem-solving skills
· Ability to convert complex requirements into practical software
solutions
Job Type: Full-time
Pay: $46,105.93 - $60,000.42 per year
Benefits:
- Work from home
Shift:
- Morning shift
Work Location: Hybrid remote in Edison, NJ 08817
Salary : $46,106 - $60,000
