What are the responsibilities and job description for the Installation and Support Specialist (EMR/Medical Device) position at Nova Biomedical?
Nova Biomedical is hiring a Installation and Support Specialist I or II on-site in our Waltham, MA facility ( 9 : 30 AM - 6 : 00 PM ) to provide escalated telephone and remote access support to existing, live customers. You will triage, troubleshoot and repair incoming customer reported issues for specific products. You will also be responsible for documenting all calls, from initial receipt through resolution and any required follow up in the appropriate logs, reports and programs. You will be responsible for initial contact, coordination, remote installation and training for new accounts as well as assist in the procurement of requisite hardware, obtain remote access to the customer site, install NovaNet and instruct the customer in its use and configuration. Coordination, installation and documentation of required customer software upgrades is also part of the job.
More specific responsibilities will include :
- Provide escalated telephone and remote access support for customers using management software.
- Provide escalated phone support to Nova Hotline personnel.
- Manage all assigned installations at customer facilities.
Review connectivity overview with customer.
Qualifications / Skills and Competencies :
Education / Experience :
At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, company subsidized cafeteria and an innovative scholarship program for children of employees.
