Member Services Representative

Position Title: Teller (Member Service Representative)

Department: Member Services

Reports To: Branch Manager

FLSA Status: Non-exempt (Hourly)

Minimum Starting Wage: $17.00 per hour [Benefits listed at the bottom]

Core Hours: Mon-Fri from 8:30am – 5pm (Full-Time)

Location: Hickory

About Nova:

Nova Credit Union is currently seeking a Full-Time Teller (Member Service Representative). We are a not-for-profit financial cooperative owned by our members. Nova Credit Union is the largest Postal Credit Union in North Carolina and has been serving its members for over 90 years!

Position Summary

The Member Service Representative (MSR) is to promote and maintain daily the credit union’s service promise for both internal teammates and external members. Provide basic cash receipt and payment services in accordance with credit union policies and procedures. Under the direction of the Branch Manager and in accordance with the rules of regulatory agency, bylaws, and board policy to promote credit union products and services. Support marketing initiatives, and at all times represent the credit union to the staff, members, public and credit union industry in a professional, positive and prompt manner.

Key Responsibilities in accordance with the rules of regulatory agency, bylaws and credit union policies.

• Greet members in a friendly, professional and efficient manner by phone and in person to:
• Accurately receive and process cash and checks for deposit,
• Process withdrawals accurately following credit union policies and procedures;
• Verify availability of funds, ensuring proper endorsements;
• Receive payments as needed and ensure appropriate accounts are impacted by transaction(s).
• Processes member service transactions within established guidelines.
• Balance cash drawer and prepare end of day reports. Report any discrepancies to supervisor as necessary.
• Actively participate in the promotion of Nova Credit Unions products and services. Maintain a concise knowledge of such services in order to deliver correct information as appropriate.
• Work in conjunction with the marketing department to support current promotions.
• Ensure MSR station is properly stocked with forms and supplies and maintained in accordance with brand requirements.
• Identifies account and loan opportunities to be able to make referrals.

Other Responsibilities:

• Duties may also include safe deposit box, bonds and night drop.
• Performs other duties as assigned.

Core Competencies

· Excellent communication skills and ability to multi-task

· Adapt easily to new situations

· Advanced problem solving and decision making

· Accuracy with computer transactions

· Critical math skills

· Ability to work independently with motivation to research and resolve issues

Position Requirements:

Education

• High School diploma/GED.

Experience

• Minimum of 12 months of teller/member service representative experience OR a minimum of 12 months of high-volume cash handling experience in lieu of teller experience.
• Must be experienced and comfortable using computers and possess excellent customer service skills.
• High volume cash handling experience preferred.
• Credit Union experience a plus.

Skills

• Ability to communicate effectively and professionally with customers and establish rapport when handling customer inquiries and transactions.
• Strong attention to detail is required.
• Ability and desire to interact in a and contribute to team efforts.

DISCLAIMER:

Physical

The physical requirements described here are representative of those that must be met by an employee to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s Essential Functions, without causing an undue hardship on the employer.

• Must be able to remain in a stationary position around 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 20 pounds across office for various needs.

Security and Privacy

This position has access to the most secure data and information of the credit union, including but not limited to member account information, credit union financial data and employee records. As such, the highest level of security and privacy is expected at all times.

Fiscal Responsibility

This position has a moderate level of fiscal responsibility, including: adhering to approved departmental budgets; ensuring card processing procedures are completed and reported in a timely manner; ensuring regulatory compliance is maintained within the department and on all transactions; access to credit union financial instruments.

Nova Credit Union’s Benefits for Full-Time positions:

Nova Credit Union has a robust offering of perks and benefits that emphasizes the importance of wellness and family-work-life balance. Below is a summary of for employees (30 hours a week).

• Medical and Prescription insurance
• Flexible Spending Account (FSA)
• Dental
• Vision
• Employer Paid Short-Term Disability
• Employer Paid Long-Term Disability
• Employer Paid Group Life Insurance
• Roth 401(k) & Traditional 401(k) Retirement and Employer Matching at 3%
• Employee Assistance Program (EAP)
• Paid Personal time
• Paid Holidays (around 12 per year)
• Paid Vacation
• Possible earned Incentive time off when you meet certain goals
• Educational Reimbursement/Career development
• Member Privilege

o The Nova Secure Checking Account Benefit waives fees for Nova employees giving you access to opt into:

§ Cell Phone Protection

§ Movie Theater Tickets

§ Credit Score tracker

§ Roadside Assistance

§ ID Theft Protection

• Financial education programs (HERO Certification)
• Bereavement Leave
• Etc.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Prescription drug insurance
• Professional development assistance
• Retirement plan
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $17