Systems Engineering (Intermediate)

Job Summary

The Systems Engineering (Intermediate) – Level 3 will provide engineering and Tier 3 support services for the Secure Cloud Computing Architecture (SCCA) Program Management Office (PMO) within DISA. This role emphasizes system-level troubleshooting, issue resolution, and coordination with mission partners and cloud service providers. The engineer will support day-to-day operations, contribute to knowledge management, and help streamline technical support processes for cloud services delivery.

• This position is contingent upon contract award*
  
  

Job Duties And Responsibilities

• Ensure SCCA staff accounts are configured for tool access, including DoD365, Atlassian suite, and others.
• Collaborate with SCCA staff to manage and track service desk tickets, ensuring timely resolutions and status updates.
• Serve as the SCCA liaison to DISA and CSP IT teams, identifying compliance issues and opportunities for process improvement.
• Investigate and resolve complex technical issues, including root cause analysis and advanced troubleshooting.
• Work with IT teams, vendors, and third-party providers to resolve incidents and support systems.
• Document and maintain knowledge base articles, SOPs, and technical solutions for internal and external use.
• Identify recurring issues and systemic problems, provide feedback to improve service quality, and recommend preventative measures.
• Support multi-cloud adoption by providing insights on DoD configurations, policies, and controls.
• Assist with system testing of tactical edge devices and provide infrastructure support for CAP onboarding and cloud connectivity.
• Support development and tracking of cloud demand data and coordinate with working groups on infrastructure needs.
• Other duties as assigned.
  
  

Job Requirements (Education/Skills/Experience)

• Active Secret clearance required!
• Education: Bachelor’s degree in Computer Science, Engineering, or equivalent field (or equivalent work experience).
• Certifications Required:
• Information Assurance Management (IAM) Level III certification in accordance with DoD 8140/8570.
• At least 10 years of recent relevant experience, including 5 years in systems or cloud engineering roles.
• Strong written and verbal communication skills with the ability to interface across technical and non-technical stakeholders.
• In-depth knowledge of DoD IT environments, cybersecurity requirements, and cloud service operations.
• Proficiency in identifying, analyzing, and resolving issues related to large-scale system integration and cloud service support.
• Experience using tools such as Atlassian, ticketing systems, and collaboration platforms within secure environments.
• Expected Deliverables:
• Service Desk Reports and Ticket Status Updates
• Root Cause Analysis Documentation
• Knowledge Base Articles and SOPs
• Architectural and Design Documents
• Technical Briefings and Lessons Learned Reports
• User Guides and Configuration Support Documentation
  

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.