What are the responsibilities and job description for the Technical Writer position at Nova Farms?
Position Summary: We are seeking a detail-oriented and highly skilled Technical Writer to join our team. This role is responsible for developing, organizing, and maintaining clear, concise documentation to support cross-departmental communication and streamline business processes. The Technical Writer will play a crucial role in creating and updating Standard Operating Procedures (SOPs), user guides, manuals, and other technical documents to ensure our teams have the resources they need for consistent, effective operation.
Key Responsibilities:
- Collaborate with department leads across each vertical to create, revise, and maintain comprehensive Standard Operating Procedures (SOPs), Work Instructions (WIs), and other necessary document types that ensure consistency, efficiency, and compliance.
- Work with various teams (e.g., IT, Operations, Compliance, HR, and others) to document workflows, system processes, and guidelines to support internal and external communication.
- Translate technical information into clear, concise, and user-friendly documentation that can be understood by non-technical stakeholders.
- Review and edit documentation submitted by team leads for clarity, accuracy, and consistency across all departments.
- Assist with the standardization of formats and styles.
- Assist with the standardization of documentation review and release process
- Organize all official documentation in an accessible format and ensure they are regularly updated to reflect process changes.
- Continuously seek ways to improve documentation processes and workflows, leveraging feedback from teams to enhance document usability.
- Assist with the regular use and, if applicable, implementation of a documentation management software (DMS) platform to ensure efficient and effective documentation processes.
- Identify areas where additional documentation may be needed to support team functionality and recommend solutions.
- Provide company-wide support to ensure compliance with the document release process and maintain procedural consistency.
- Develop clear and engaging training materials and documentation, including user guides, manuals, and e-learning content, to support employee development and knowledge transfer.
Qualifications:
- Bachelor’s degree in English, Communications, Technical Writing, or a related field.
- 2 years of experience as a Technical Writer or similar role, ideally supporting multiple departments.
- Experience writing and editing SOPs, user manuals, and technical documentation.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to produce clear, concise documentation.
- Proficiency in documentation software and tools (e.g., Microsoft Word, Adobe Acrobat, Confluence, etc.).
- Ability to work independently and collaboratively with cross-functional teams.
- Familiarity with documentation standards and best practices.
- Knowledge of regulatory requirements and industry standards.
- Familiarity with project management tools like Asana, Jira, or Trello.
Benefits:
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- Employee Discount
- EAP & Wellness Resources
At Nova Farms we believe that our corporate community should reflect the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. Nova Farms is proud to be an equal opportunity workplace.