Host The Well Westlake

Who We’re Looking For

We are looking for high-caliber, motivated hospitality professionals! As a Host, you create the arrival experience that is one of the first steps in providing our extraordinary guest service.

This is a fun and rewarding opportunity! The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoy!

What to Expect

• Consistent delivery of an approachable refined hospitality experience
• Willing to have a flexible schedule
• Always attentive to guests and team
• Arrange tables and seating plan for the night based on expected reservations
• Answer phone calls and messaging sent to the restaurant
• Ensure arrivals area is clean, stocked with supplies needed and organized at all times
• Welcome our guests upon arrival and thank them when departing
• Approaches guests and collects information needed to assist with seat and bar arrangements
• Check in guests with reservation and confirm any applicable notations
• Organizing nightly dining reservations, private parties and any guest's special occasion
• Maintains knowledge of the restaurant layout and table numbers, seating the room evenly per operational needs and member requests
• Accommodate walk in guests
• Works with a sense of urgency to anticipate guests and team members needs when the opportunity arises
• Communicates with management, and service staff immediately to rectify any and all guest needs and requests
• Walk guests to table and be available to answer any immediate questions
• Ensure all notes, allergies mentions and requests are communicated to server
• Share your thorough knowledge of the food and beverage menu in order to answer all questions from guests and team
• Ensure the work area is in compliance with the Health and TABC code at all times

Being Part of the Team

• You are constantly in motion
• Always smiling, even on the inside
• Adapting to changes and adjustments on the fly
• Gladly taking responsibility and not leaving it to others
• Service is a conversation not a transaction
• Not afraid to change or innovate
• Committed to learning all about the food and beverage we offer
• Comfortable with receiving feedback and brave enough to deliver it
• Living in the “We” and not always the “I or Me”
• Sometimes being in the weeds and ready to help each other clear a path
• You take responsibility and not leave it to others
• Genuine care for others
• You are kind
• You say thank you a lot during your shift

You Should Have

• Prefer one (1) or more years of serving experience in a high volume fine dining restaurant
• A valid TABC Certification and Food Handlers Certification may be required and must be obtained before entering this position
• Must have an outgoing personality and hospitality driven attitude
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Must be polished, professional, friendly, dynamic and able to multitask

PHYSICAL AND WORKING ENVIRONMENT:

• Must be able to stand or walk a minimum eight-hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
• Must be able to lift up to 25 pounds.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work in a fast pace and high-volume environment in the presence of areas containing high noise levels, bright lights and dust and communicate during this time – sometimes within a small area.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.