What are the responsibilities and job description for the Client Support Specialist position at NOVA RECOVERY CENTER?
Key Responsibilities
The Recovery Advocate 1st/2nd shift position at NOVA RECOVERY CENTER involves assisting with milieu management, monitoring client attendance, providing direction and redirection, and modeling and supporting the clients' recovery process.
Essential Functions
- Assist with milieu management under the direction of the RA Supervisor.
- Monitor client attendance at required program activities.
- Provide direction and redirection to clients regarding the structure of the program.
- Model and support the clients' recovery process.
- Monitor client self-administration of medication.
- Coordinate admissions with the admissions staff to ensure the safety of the client and the client environment.
- Complete daily checklists and report any facility issues to the supervisor.
- Recognize crisis situations and provide appropriate interventions based on training and experience.
- Demonstrate competence in using information systems by maintaining skill levels, retrieving and sending business-related communications, utilizing network access appropriately, and accurately documenting all pertinent information in the BestNotes system or on the shift report.
- Demonstrate competence in communication by maintaining frequent contact with the Shift Supervisor, notifying the supervisor of unscheduled absences, interacting with clients, visitors, and staff in a professional manner, preparing and distributing group attendance reports as required, and keeping the RAS informed of client behaviors and attitudes that could affect the client's treatment.
Safety Procedures and Confidentiality
- Demonstrate competence in the Safety Procedures of NOVA RECOVERY CENTER.
- Maintain confidentiality in all matters pertaining to clients, staff, and other information.
Physical Environment and Demands
The physical environment requires the employee to work both inside and outside in various conditions, including heat, cold, wet, humid, and dry/arid conditions.
This position requires long periods of walking and standing, periodic sitting, bending, kneeling, stooping, and crouching.
This position requires lifting and/or moving items up to 20 pounds.
Position Type and Travel
This is a part-time position, and the schedule will fluctuate between day, afternoon, and evening shifts, including weekends and holidays.
This position may travel to other NOVA locations in the State of Texas.
