What are the responsibilities and job description for the Customer Success Manager position at NOVA?
Job Title : Customer Success Manager
We are looking for a motivated and proactive Customer Success Manager to support our customers throughout their onboarding and product launch at their business. In this role, you will be responsible for driving superior customer support to business clients through engaged day-to-day management, maintaining the timelines of launch activities, providing excellent customer support and achieving our service-level goals. You will be up to date on industry products and trends, and work with customer staff accordingly for best results.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have excellent communication skills, and be a role model and mentor to staff.
Responsibilities :
- Customer Onboarding : Assist new restaurant clients in the launch and onboarding process, ensuring a smooth transition to our operating system.
- Training and Support : Provide training sessions and ongoing support to restaurant staff, helping them maximize the use of our system.
- Issue Resolution : Act as the first point of contact for customer inquiries and technical issues, working to resolve problems promptly and efficiently.
- Customer Advocacy : Advocate for customer needs and feedback within the company, collaborating with other teams to improve our product and services.
- Account Management : Build and maintain strong relationships with restaurant clients, ensuring their long-term satisfaction and retention.
- Product Education : Stay updated on our system's features and capabilities, enabling you to provide expert guidance to customers.
- Feedback Collection : Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.
Requirements :
Perks :
Why should you join NOVA?
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
