What are the responsibilities and job description for the Customer Service Representative position at NovaCare Rehabilitation?
Overview
Healthcare Customer Service Representative (Onsite)
Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you’ll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You’ll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts.
Starting at $16.00 per hour
Responsibilities
Key Responsibilities:• Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.• Understand insurance and patient responsibilities related to account balances and billing.• Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.• Accurately process patient payments and apply them to accounts.• Manage and forward incoming mail following department protocols.• Document all communication related to patient accounts in the billing system.• Collaborate with other departments to address and resolve account inquiries effectively.• Provide feedback on changes in payer plans, contracts, or billing information to the CBO team.• Maintain strict compliance with HIPAA regulations.• Assist with additional tasks as assigned when not managing inbound calls.
Qualifications
Required Qualifications:
- High school diploma or GED.
- Minimum of one year of customer service experience.
Preferred Qualifications:
- Proficiency with computer systems, including Windows-based technologies.
- Experience in a call center or phone-based role.
- Familiarity with medical billing, insurance processes, or healthcare front desk operations.
- Strong problem-solving skills with the ability to work independently.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to handle challenging situations with professionalism and positivity.
- Experience managing sensitive information discreetly and securely.
Working Conditions/Physical Demands:
- Office environment with extended periods of sitting.
- Ability to lift up to 35 lbs.
Why Join Us?
At Select Medical, we value work-life balance and provide our employees with the resources to thrive both professionally and personally:
- Comprehensive paid orientation program.
- Generous Paid Time Off (PTO) and Extended Illness Days (EID).
- Health, dental, vision, and prescription insurance, plus life insurance.
- 401(k) retirement plan with company match.
- Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.
Join a Diverse and Inclusive Workplace
Select Medical is dedicated to creating an environment that celebrates diversity and inclusion. We are proud to be an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, national origin, citizenship, age, gender, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law.
If you’re ready to make a difference in patients’ lives while building a rewarding career, apply today!
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
Salary : $16
