What are the responsibilities and job description for the Support Engineer- 12 month contract position at Novacoast?
Novacoast Staffing is partnered with an Enterprise-sized organization in its search for a well- rounded and experienced Support Engineer for a 12-month minimum contract role. This position is onsite in Manhattan.
Description of Responsibilities :
The job responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation / deployment, upgrading and troubleshooting hardware, software and mobile technology solutions.
Hardware – Must be familiar with HP laptops / desktops, HP printers and MFP’s, air cards, mifi’s, and variety of mobile handheld devices including Blackberries, iPhones and various Smartphones using tethering and mobile hotspot technology. This will include a mixture of basic and advanced troubleshooting skills of all devices listed. Knowledge of Mac’s would be a plus.
Software – Must be familiar with Windows 7, 8 and 10 Operating Systems. Must have skills to perform troubleshooting for any hardware / software related issues and skills to research and correct the problem. This will include but not be limited to the Operation Systems (Windows7), Office 2010 and 2013, and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management), PC-to-PC connectivity software, data compression tools, and a basic knowledge of DOS commands. Must have strong skills for remote setup / access using any internet service provider / carrier and any type of home / hotel configurations. In addition, must have familiarity with networking processes.
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