Technical Support Specialist

Description

• Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.
• Provides advanced, hands-on technical support as escalated from Service Desk.
• Communicates and escalates incidents and requests. Logs and tracks incidents and requests; reviews incident and requests. Investigates hardware problems and performs minor system hardware and communication connection repairs Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Aids and trains users on proper use of technology Mentors and/or collaborates with other
• Technical Analysts and other members of GTS.
• Participates in facility-based IT project planning and budgeting, as needed Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved.
• Adheres to and supports GTS standards, policies and procedures Performs other duties as assigned
  
  

Essential Skills

• Core Technology Windows 10 and Windows 11 SCCM
• Autopilot Microsoft 365 Suite
• Jabber Citrix Network wireless and wired HP laptops, docking stations
  
  

Desirable Skills

• Must have an executive presence and excellent communication skills.
• Will be dealing with associate level to executive - both in person and on the phone.
• Demonstrates broad knowledge of technology and solutions Proactively manages resources and priorities workload Demonstrated ability to multi-task.
• Possesses strong analytical skills Demonstrated customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Demonstrated proficiency in MS Office applications.
• Provides onsite technology support on projects Must be able to drive to assigned sites to complete work
  
  

Skills: jabber,it,windows 11,windows,citrix,docking stations,gts,technology,networking (wireless and wired),windows 10,communication,microsoft 365 suite,project,analytical skills,autopilot,hp laptops,advanced,sccm,ms office applications,other,skills