Healthcare Application Support Analyst

Job Description

Top 3 Skills :

Application Support and Implementation

Vendor Management

Technical Support

This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals’ applications and systems. This position will provide application operational end-user support including rotational afterhours on-call support.  This position will be included on the implementation team of the state hospital’s electronic health record project, referred to as ICM, and additional implementation teams for other state hospital initiatives / projects.

Tasks will include : End-user support

User Administration

System Administration

Interface Monitoring

Afterhours support

Forms development

Report writing

Work with cross functional technology teams to determine best practice configurations, and workflows.

Read / analyze / modify technical documentation

Work with vendor(s) to facilitate implementation

Perform system testing

Preference will be given to candidates with the following skills :

Healthcare information technology

User administration

Application System Administration

Crystal Reporting experience

XML development

SQL programming language

Qualified candidates must have at least two (2) years of experience in application support, technical support, experience with application vendor management, application implementation and technical and user workflows.

Requirements

Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years