Job Description
Reporting to the Device Management Manager, the Windows Management Engineer integrates and supports enterprise information systems management, including Windows systems (SME), server administration, virtualization, application packaging, networking, scripting automation, and classroom management applications. Working from a central location, this role is a Level III (resolver) resource in a tiered service desk hierarchy. The Windows Management Engineer ultimately supports teachers in educational institutions and implements end-user technology into the classroom, as well as supporting staff across the district to perform critical business functions. The Windows Management Engineer will be held accountable for the following responsibilities :
- Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem
- Tests and deploys of new and updated software to Windows client systems
- Implements policy changes on clients via the most appropriate methods
- Develops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applications
- Modifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleet
Supports the service desk, vendors, and Technical Coordinators as they support the schools and students.
Creates and maintains documentation for Windows Management processes, procedures, and configurationsDefines and manages the device support lifecycle for Windows systems within the classroom and across the institutionManages and configures the Windows System, including, developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etc.Uses applications for device lockdown to prevent student tampering; monitoring / tracking tools to ensure student time-on-task; and efficient educator workflows.Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the DistrictCollaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood and future states anticipatedUpdates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service DesksTakes the lead for discovery and ownership of Windows desktop and related product issuesImplements platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOSRequirements
In order to be successful and achieve the above responsibilities, the Windows Management Engineer must possess the following qualifications : Education and Experience Required :
High School Diploma or GED equivalent and a minimum of ten (10) years of professional experience in technology and a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation is required); Associate degree preferred; orBachelor’s degree from an accredited college or university and a minimum of five (5) years of professional experience in technology, including a minimum of five (5) years of Windows system administration experience (Windows systems (SME), server administration, virtualization, application packaging, networking, and scripting automation) is required; Computer Science, Engineering, or a related field, preferredExperience with Classroom Management Technology, preferredExperience with Windows technology in the classroom, preferredExperience with OS image deployment leveraging MDT / WDS / PXE / Autopilot, preferredMobile Device Management (MDM) administration experience, preferredRelevant industry certifications (e.g., CompTIA Certifications, CompTIA A , Network , Server ), preferred Knowledge, Skills, and Abilities :Ability to troubleshoot complex systems.In-depth knowledge of client, network, and server-side troubleshooting methods
Understanding of Windows configuration management via WMI, policy, registry, and scriptingExcellent verbal and written communication skills; capable of communicating and collaborating with a wide variety of internal and external stakeholdersSelf-motivated with the ability to successfully prioritize tasks, as well as, function independently and collaborativelyFamiliarity with Hyper V virtual environmentKnowledge of TCP / IP and Wireless network (Wi-Fi) setupAnalysis and investigation skills, with a structured approach to problem-solvingOutstanding customer service skills.Knowledge of Microsoft technologies (Active Directory, Confi gman, Intune, Azure AD)Knowledge of Chicago Public Schools’ network infrastructureKnowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutionsIn-depth knowledge of technical troubleshooting with Windows systemsAbility to perform end-user training on Windows platformsUnderstanding of at least one enterprise-level confi guration management tool such as Microsoft Confi guration Manager, Windows InTune, etcFamiliarity with virtualization technologies and implementations in a distributed server and VDI ecosystemStrong interpersonal and organizational skills and demonstrated capability to abstract manual tasks into automated solutions
