What are the responsibilities and job description for the Salesforce Resources position at Novalink Solutions?
Job Description
Resource Categories and Skills
The resource will not be evaluated as part of the vendor selection process, but their qualifications will be reviewed prior to work starting on the project. The State reserves the right to reject any resource who does not meet qualifications, and to require a different resource be brought in who does meet the qualifications.
Salesforce Project Manager
Sample Tasks
Provide leadership for program / project
Provide strategic vision and thinking with focus on outcomes
Create clear and attainable project / program objectives
Create clear and attainable project / program requirements
Manage program / project constraints of cost, time, and scope
Form close links with team members and stakeholders
Provide knowledge transfer.
Qualifications
Five (5) years' experience in Program / Project Management role
Two (2) engagements lasting more than six (6) months in Program / Project Manager role
Demonstrable leadership ability
Ability to direct & manage program / project development from beginning to end
Ability to define program / project scope, goals, and deliverables in collaboration with project sponsors and stakeholders
Ability to estimate program / project resource requirements and participants needed to achieve goals including changes during where necessary
Ability to identify and manage program / project dependencies and critical path
Ability to establish program / project timelines and milestones using appropriate tools and tracking such milestones and deliverables
Ability to manage changes in program / project scope, identify potential crises or issues, and devise contingency plans as appropriate
Ability to communicate program / project plans, expectations, updates, progress, issues, and successes in a timely & clear fashion when necessary
PMI-ACP Certification
PMP Certification
Salesforce.com, CRM implementation, and Agile / Predictive Agile delivery experience
Experience managing Salesforce projects
Salesforce Business Analyst / Administrator
Sample Tasks
Serve as the Scrum Master
Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and / or viewpoints
Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate
Decompose high-level business and user requirements into functional requirements specifying an appropriate level of detail suitable for use by those must base their work on the requirements
Transform software designs and specifications into high functioning code in the appropriate language
Identify the current- and future-state business processes; define quality attributes, external interfaces, constraints, and other nonfunctional requirements
Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
Participate in requirements prioritization and facilitate the negotiation of requirements amongst multiple stakeholders
Analyze and document business requirements and required data to deliver work products throughout the project life cycle
Translate business requirements to System / Functional specifications (User Stories)
Coordinate Business Validation to verify that a set of end-to-end business processes function as intended
Work with the product manager or project sponsor to document the product's vision and the project's scope (roadmap)
Participate in peer reviews and inspections of requirements documents and work products derived from those documents to ensure that the requirements were interpreted correctly
Manage requirements traceability information and track requirements status throughout the project
Manage changes to baselined requirements through effective application of change control processes and tools
Propose new product features and updates
Manage Salesforce Projects
Provide knowledge transfer
Set up users in the Salesforce Platform
Assist in the Configuration of security and access settings on the Salesforce Platform
Create Salesforce custom objects and create and maintain fields, page layouts, etc.
Manage Salesforce Sales, Service and Support applications
Manage Salesforce activities and collaboration
Manage Salesforce data
Build reports, dashboards, and other analytics within Salesforce
Create process automations within Salesforce (workflows)
Administer Salesforce desktop and mobile apps
Train Salesforce users
Communicate with stakeholders
Analyze workflow problems and formulate / implement process solutions; utilizing configurable Salesforce functionality
Leverage Lightning components to edit Salesforce Console layout and work with business to get approval on page layouts
Provide knowledge transfer.
Requirements
Qualifications
Five (5) years' experience in a Business Analyst / Salesforce Admin Role
Two (2) engagements lasting more than six (6) months in a Salesforce Business Analyst and / or Administrator role
Salesforce Administrator Certification
Preference given for additional Salesforce certifications such as Advanced Administrator, Sales Cloud Consultant or Service Cloud Consultant certifications
experience developing on Salesforce platform; demonstrated experience in developing custom objects, profiles, reports, dashboards, workflows and validation rules in a Salesforce organization
Extensive experience with scrum methodology
Extensive experience as scrum master
Will be expected to work with of business application owners
Will be expected to meet with business owners and developers via TEAMS for requirements sessions and retrospectives
Will be expected to prepare agendas for meetings and notes covering content
Will be expected to provide information to project manager on progress for monthly status reports
Extensive experience writing user stories
Salesforce Quality Assurance
Sample Tasks
Implement and provide inputs for test plans
Design and create test cases and scenarios for software testing
Perform functional testing, regression testing and keep track of all the new developments
Use bug tracking software's to track and report problems
Produce evaluated test reports and take part in software walkthrough
Provide knowledge transfer
Qualifications
Five (5) years' experience in Quality Assurance Analyst role.
Two (2) Salesforce engagements lasting more than six (6) months in a Quality Assurance Analyst Role
Capacity to understand the QA processes and work in the software environment
Ability to communicate (verbally & written) test plans, expectations, updates, progress, issues, and successes in a timely & clear fashion if necessary
Ability to analyze and problem solve using the modern testing methodologies, SDLC etc.
Ability to think beyond what is expected of the software / product and think about how users can misuse the software / product
Ability to organize and prioritize features and test cases. And prioritize his / her activities so that testing goals are achieved
Ability to read and write program codes
Experience in using automated testing tools
Experience in database concepts and defect tracking tools
Experience aligning QA processes with Agile / Scrum methodology, sprint planning and execution
Experience with API testing
experience with Salesforce platform
Active Salesforce certifications
Salesforce Developer
Sample Tasks
Collaborate with business analysts and developers to produce software designs
Formulate program specifications and basic prototypes
Transform software designs and specifications into high functioning code in the appropriate language
Integrate individual software solutions to higher level systems
Use web-based tools to create and advance applications
Test code to ensure it produces the desirable results and perform debugging when necessary
Perform upgrades to make software and systems more secure and efficient
Provide application support and assistance on resolution of issues
Collaborate with technical writers to create documentation for user support
Attend and participate in meetings and working sessions
Create Complex workflows
Create triggers
Apex development
Development of visualforce pages and lightning components
Provide new API development as defined by the project team and assigned by project leads
Produce technical documentation
Complete assigned duties according to project plans and schedules
Document assessment of risks associated with the migration based on developed and configured elements
Provide testing and implementing of Apex and Salesforce developed and configured elements
Migration applications from development to QA to Production environments
Support Quality Assurance goals through writing regression test scripts and / or programming as necessary
Provide support of and participation in troubleshooting and resolving issues that arise
Plan and execute mitigation strategies for project risks
Adhere to MNIT time reporting and time management standards
Adhere to documented project team rules and norms
Provide knowledge transfer
Qualifications
Five (5) years' experience in Developer / Programmer role
Two (2) engagements lasting more than six (6) months in Developer / Programmer role using Salesforce
Four (4) years' experience with Apex, Visualforce development in Salesforce
Four (4) years' experience with the Salesforce Platform and performing configuration
Three (3) years' experience developing API's
Proven experience as a programmer or relevant role
Delivery of projects using the Agile SCRUM methodology
Detail-oriented and excellent concentration ability
An analytical mindset and critical thinking
Demonstrable ability to discover and fix errors in code
Strong communication skills
Ability to work independently and in team settings
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