Patient Service Representative for East Cooper Bariatrics and General Surgery

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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Checks in/out patients at time of visit.

Answers phones in a timely manner and in accordance with company policy.

Schedules patient visits per organizational standards.

Responsible for obtaining and verifying all demographic and insurance information.

• Verifies all insurance demographics and coverage by using online, or phone resources of the insurance
  
  

company. Position understands that the only acceptable goal is 100% verification of all insurance

demographics and coverage prior to the patient setting foot in our facility.

Works with the COO regarding patients who have outstanding balances, financial questions, questions

about their account, cost of services, and questions about payment plans. Reminds all patients that

outstanding personal balances must be paid before their visit unless payment arrangements are in effect.

Obtains copays, deductibles, and coinsurance in accordance with organizational policy. Always provides

patients with a receipt of payment.

Obtains physician referrals and insurance authorizations for patients as needed.

Processes daily patient charges and payments as necessary.

Produces daily/weekly reports for the COO, such as all upcoming patients successfully & unsuccessfully

scheduled. Reports all no-shows to manager.

Helps develops office daily protocols.

Reconciles daily patient activity (payments, appointments, etc.)

Meets reasonable benchmarks set by COO regarding the error rate found with patient demographics, and

duplicate accounts.

Education

• High school diploma or GED required.
  
  

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.

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