RN Community Liaison - HC

Job Summary

Novant Health is seeking an RN Community Liaison - HomeCare

The RN Community Liaison serves as a leader of the healthcare team at Novant Health by establishing and maintaining positive relationships with customers and referral sources, such as Physicians, Practice Groups, Facilities (SNFs, Rehabilitation Centers, Retirement Homes, Assisted Living Facilities, and Adult Family Homes). Responds to customer requests and concerns. Provides education to community and all potential referral sources on home health service offering, eligibility criteria, and referral process.

Responsibilities:

• Establish and maintain a good working relationship with physicians, community referrals sources hospital staff, discharge planners and business associates.
• Provide excellent customer service at the point of referral and assures a smooth transition from hospital or SNF discharge to admission to home health.
• Coordinate with referral sources to assure a smooth process for admission of patients either directly from the physician office, facility or from home.
• Assist family or referral source in coordinating the order any identified equipment or supplies.
• Assist in identifying any patients readmitted to hospital and coordinate with NHRMC Home Care facility based liaisons and discharge planners to assure smooth resumption of services upon discharge from the hospital.
• Plan and attend marketing functions and community education events to enhance community awareness.
• Educate physicians and their office staff and community of all services offered by NHRMC Home Care.
• Assist in marketing plan development.
• Maintain accurate records of patient and referral contacts.
• Demonstrates Standards of Performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence
  
  

Remarkable Care. Remarkable Careers.

Why work at Novant Health?

• Clinical Ladder Program to help you advance your nursing career.
• Recognized by Forbes as one of America’s Best Employers By State for 2022
• One of the nation’s 150 Best Places to Work in Healthcare by Becker’s Hospital Review
• Recognized as Leaders in LGBTQ Healthcare Equality by the Human Rights Campaign
• One of the Best Places to Work for Disability Inclusion by Disability:IN and the American Association of People with Disabilities
• One of the Best Places for Diverse & Women Managers to Work by Diversity MBA Magazine
• Top ratings in patient safety from The Leapfrog Group
• Quality and safety recognition from CMS
  
  

Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#IndeedWilmington #TeamAubergine

Responsibilities

• It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
  
  

Qualifications

• Education: High School Diploma or equivalent required. Bachelor’s degree in a health related field preferred.
• Licensure: Valid Driver’s License required. RN License.
• Experience: Two years sales and or marketing experience in a health related field preferred.
  
  

Job Opening ID

42949