What are the responsibilities and job description for the Quality Process Engineer position at Novanta?
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
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Summary
This role is a key contributor on the RMA process and product quality, compliance and Quality improvement initiatives. This position will report to the Global Customer Quality Manager. This person will work collaboratively and cross-functionally with the Manufacturing, Supply Chain, and Engineering teams to ensure compliance with and improvements to the RMA process. Candidate will also help improve Customer experience.
Primary Responsibilities
- Documenting RMAs : Receive RMA units into the factory, work through the RMA process and ship resolved units. Incorporate all work within the ERP system to drive material flow and maintain findings. Issue Evaluation and Rework jobs to the production floor. Ensure that all documentation is auditable and sufficient to drive corrective action activities.
- Supporting Engineering : Discuss technical problems encountered with the manager, engineering staff, or purchasing staff. Work cross functional to drive root cause analysis and implement corrective actions.
- Troubleshooting : P erform basic evaluations and triage material as received.
- Inventory Management : Owner of all inventory locations for RMAs throughout the manufacturing facility. Including cycle counting inventory as needed. Be the gatekeeper of material leaving and entering the RMA area. Help organize and maintain layout of the RMA area.
General Tasks
Required Experience, Education, Skills, Training and Competencies
Travel Requirements
Physical Requirements
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call 1 781-266-5700 if you need a disability accommodation for any part of the employment process.
