What are the responsibilities and job description for the Account Manager position at Novapath Supply Chain Systems, Inc.?
Summary :
Novapath Supply Chain Systems, Inc. is a global logistics company. We run our business with a deep understanding of the evolving challenges in the supply chain industry. With trusted partners around the globe, a data-driven approach, and a capability-focused engineering and analytics team, our mission is to deliver the highest-quality solution that serves our customer’s supply chain demands.
Job Description :
As an onsite Account Manager, you will be directly responsible for the overall customer satisfaction and success while representing Novapath core values. This role focuseson providing KPI reporting such as service,cost, and any other area important to the overall supply chain success. The role includes working across departments within the customers organization so that each division accomplishes departmental goals.
Pay & Benefits :
Novapath is eagerly searching for the best and the brightest talent in the industry, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), legal insurance, identity theft protection, life insurance, disability, and unlimited paid-time-off (PTO).
Responsibilities in Support of Managed Transportation Services (MTS) :
Provide onsite support for daily operations tasks, act as a point of escalation, and issue resolution.
Maintain key performance indicators and metrics.
Identify and implement process improvement pertaining to day-to-day operational execution.
Cross sell Novapath’s other capabilities and is responsible for achieving revenue goals.
Daily metrics reporting with support of Novapath’s analytics team.
Participate in quarterly business reviews.
Monitor carrier performance and address corrective action when necessary.
Indirectly lead the operations team in Greensboro on areas of concerns for Novapath customer.
Collect and verify transportation related documents.
Develop and use collaborative relationships internally and externally to accomplish work goals.
Perform other duties as assigned.
What you need to succeed at Novapath :
Bachelor’s degree in Logistics, Supply Chain, Business or a related field, or equivalent work or military experience.
5 years of combined experience in logistics / operations or equivalent.
Experience in multiple modesof transportation : less-than-truckload, truckload, drayage, flatbed / heavy haul, & international shipping.
General understanding with various rate structures.
Strong experience with and proficiency in Microsoft Office(Outlook, Word, Excel,PowerPoint).
Availability to travel10% of the time.
Comfortable managing and leading team members whetherdirect or indirect.
Strong interpersonal, organizational, multi-tasking, and analytical skills.
Excellent verbal and written communication skills.
Experience working independently under tight deadlinesin a rapidly changing environment.
Must be in, around, or willing to relocate to Savannah, GA area.