What are the responsibilities and job description for the Product Support Engineer - Power SCADA Systems position at NovaTech Automation?
As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech’s Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base.
This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.
What you will do:
This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.
What you will do:
- Respond to calls and email inquiries multiple times a day.
- Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution.
- Set up hardware and software to replicate customer’s issues.
- Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
- Enter information into the support database.
- Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed.
- Represent NovaTech Automation values – Service, Innovation, Integrity & Teamwork.
- Bachelor’s degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.
- Strong communication skills with a focus on providing best-in-class customer service.
- Experience in the electric utility industry is helpful, especially as relates to three-phase power.
- Experience in SCADA and communication protocols (IEC61850, DNP3, Modbus) is a plus.
- Knowledge of electric power and power meters is a plus.
- Computer literacy and proficiency with Microsoft Office tools.
