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Service Advisor

Novato Toyota - Kia of Marin
Novato, CA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/3/2025

Job Description

Job Description

Novato Toyota / Kia Marin is hiring a Service Advisor professional to join our team. If you're excited to be part of a winning team, Novato Toyota / Kia Marin is a great place to grow your career.

Responsibilities

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards

Qualifications

Working knowledge and experience of automotive products, repairs and parts

Secondary education in the automotive field or equivalent work experience

  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Knowledge of CDK dealer management a plus
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive scenarios to someone who has no automotive experience

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