What are the responsibilities and job description for the Territory Sales Manager position at Novo Building Products?
Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, and specialty millwork, along with a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct.
Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.
Novo Building Products is seeking a Territory Sales Manager to cover our Southern Alabama and Florida Panhandle territories and be responsible for developing Novo’s business with delegated accounts in a specific market or geography. Main responsibilities include starting, developing, and enhancing customer relationships and driving the sales process with positive sales and margin results that meet or exceed sales objectives. Additionally, it is important for this position to retain current business, convert new customers, and identify future opportunities for continuous market share growth.
Why work with us?
We offer competitive wages, shift premiums, and benefits. For this role, eligibility for benefits begin on day one of employment! We have three employer sponsored medical plan offerings, dental, vision, flexible spending, company paid life insurance, short and long-term disability, employee assistance program, and 401k program with employer match. Plus our employees get a discount on any product from any of our brands!
We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!
What will you do in this role?
- Meet and exceed sales targets; achieve maximum sales in assigned territories through pro sales channels while executing our service model and overall strategies to optimize the penetration of Novo’s products in the specific geography.
- Strive to drive customer satisfaction and increase combined overall sales volume and profit margins for the pro sales market segments. This will be accomplished through maintaining current business and developing new business with existing accounts and new customers.
- Develop and maintain product and industry expertise in an assigned specialty area to support departmental efforts and use ingenuity to develop new sales approaches.
- Promptly address customer problems / complaints or, when appropriate, forward them in a timely manner to the appropriate person to manage / resolve the issue.
- Inform purchasing of large upcoming sales and / or out-of-stock concerns.
- Provide and report market intelligence on pricing and / or customer needs / special requests to Novo.
- Interact cooperatively with other departments as well as with outside vendors, customers, and potential customers, demonstrating Novo’s high standards of professionalism and integrity.
- Proactively partner and collaborate with the Account Managers to grow assigned sales geography via increased sales and profit margins, ensuring customer needs are met.
- Attain monthly budgeted sales figures with Account Managers as well as the projection of customer sales and gross margins.
- Follow established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommending changes when warranted to achieve overall company goals.
- Assist in training new personnel, demonstrating a high standard of teamwork, professionalism, and dedication to Novo’s goals.
- Provide expertise and execution of take-offs and quotes of millwork packages.
- Work closely with the logistics team to ensure optimized truck runs with 100% fill rates.
- Properly process credits / returns, and assist in collecting overdue receivables.
- Become active with lumber / building material associations in assigned territory.
- Attend and participate in sales meetings, product and service training, seminars, and trade shows.
What are we looking for?
Preferred Qualifications
Travel Requirements
Physical Requirements
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.
For more details and benefits information, please visit our website at :
Novo Building Products is a division of ADENTRA and an Equal Employment Opportunity employer M / F / D / V
