Account Manager

Novo Logistics

Position:  Account Manager

Location:  Sparks, Nevada

Company Description

"The Novo culture has the utmost respect for our team members, families, and the local community. As a member of Novo, we warmly welcome you and your family to the Novo team. We empower our team members to advocate for our cultural values of respect, safety, transparency, and continuous improvement. Our team is proud to work for Novo, and we’re proud to work with them.  Join us in making a difference for our partners."

With operations in states across the country, partnerships with industry-leading corporations, and continued expansion in our future, there are many opportunities for personal growth and development when you choose to explore a career with us. Join our team and grow with us! We are an equal-opportunity employer.

 Job Description

The Account Manager is responsible for developing and maintaining strong relationships with customers to drive business
growth for Novo Logistics. This role focuses on identifying and attracting new customers, assessing potential business
relationships, coordinating the onboarding process, and ensuring customer satisfaction through ongoing relationship
management. The Account Manager serves as the primary point of contact for customers, addressing their logistics needs
while working cross-functionally with internal teams to ensure seamless service delivery.

ESSENTIAL JOB RESPONSIBILITIES:

Business Development and Customer Acquisition

• Identify and pursue new business opportunities to expand Novo Logistics’ customer base.
• Conduct market research to identify potential clients and understand industry trends.
• Develop and deliver compelling sales presentations to prospective customers.

Customer Relationship Management

• Serve as the primary contact for assigned accounts, ensuring a high level of customer satisfaction.
• Maintain regular communication with customers to assess their needs and address any issues.
• Act as a liaison between customers and internal departments to ensure timely and efficient service delivery.

Onboarding and Account Setup

•  Coordinate the onboarding process for new customers, ensuring a smooth transition into Novo services.
•  Work closely with operations, IT, and finance teams to establish customer accounts and service requirements.
•  Provide training and support to customers regarding service capabilities, processes, and expectations.

Performance Monitoring and Reporting

•  Monitor account performance and key performance indicators to track customer satisfaction and service levels.
•  Analyze customer data to identify trends, potential risks, and opportunities for improvement.
•  Prepare and present reports on account performance, customer feedback, and business development efforts.

Contract and Pricing Management

• Negotiate pricing, service agreements, and contract terms with customers in alignment with company policies.
• Work with finance and legal teams to ensure compliance with contractual obligations.
• Identify opportunities for upselling and expanding services with existing customers.

Problem Resolution and Customer Support

• Address and resolve customer issues, complaints, and service disruptions in a timely manner.
• Collaborate with internal teams to develop solutions that meet customer needs while maintaining operational
  efficiency.
• Implement corrective actions and continuous improvement strategies to enhance customer experience.

Job Requirements

• Strong sales and business development skills with a proven ability to attract and secure new customers.
• Excellent relationship management and customer service abilities.
• Understanding of third-party logistics (3PL), supply chain operations, and transportation management.
• Ability to analyze customer data and KPIs to identify trends and business opportunities.
• Strong negotiation and contract management skills.
• Excellent problem-solving skills with the ability to address customer concerns effectively.
• Proficiency in CRM software, logistics management systems, and Microsoft Office Suite.
• Strong communication, presentation, and interpersonal skills to engage with customers and internal stakeholders.
• Highly organized with the ability to manage multiple accounts and competing priorities.

Working Conditions:

• This role requires frequent travel between facilities and may involve exposure to operational environments, including warehouses. Moderate physical activity, such as walking and occasional lifting, is required.
• Travel up to 25% may be required.

Applicants Must

• Have reliable transportation.
• Be legally authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Be willing to submit to a background check and drug test.

Education Requirement

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field
  preferred.
• Minimum of 3-5 years of experience in account management, business development, or customer relations
  within a 3PL, logistics, transportation, or supply chain environment.
• Experience with contract negotiations, pricing strategies, and service agreements in a logistics setting.
• Proven track record of developing new business and managing key accounts.
• Certifications Preferred but Not Required: Certified Supply Chain Professional (CSCP) – APICS; Certified
  Logistics Professional (CLP); CRM or sales-related certifications.

Employment Type(s):

• Full-Time
• Exempt

Compensation:

• Salary (paid weekly via Direct Deposit).

Benefits:

• Medical, Dental, Vision, Life Insurance, and other options.
• Company-sponsored premiums for Medical Insurance, with nominal team member contribution.
• 401(k) Plan with company match option.
• Paid Time Off (PTO); Paid Time Off hours in accordance with Company Policy.