Demo

Technical Product Manager - Genesys PureCloud

Novo Nordisk
Plainsboro, NJ Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/13/2025

About the Department

The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

The Position

The Technical Product Manager is driven by a customer-centric mindset to meet business goals by leading the development of new technology solutions.

The Technical Product Manager will play a vital role in realizing strategy, roadmap, and execution of key capabilities across a suite of products and solutions that align with business goals and serve our customers.

It is a role that requires cross-functional collaboration with product managers, product owners and development teams to develop and support a product.

Relationships

Reports to Director / Associate Director of Business Applications, Information Technology and collaborates with architects and development teams in Information Technology for solution delivery.

Essential Functions

  • Execute and manage product vision defined by product owners
  • Work with stakeholders – mainly product owners and product managers - to establish and manage the product roadmap
  • Analyze customer requirements, build, prioritize and maintain product backlog
  • Evaluate, handle / mitigate technical risks on an ongoing basis
  • Assess new products to measure their potential value and conduct capability analysis regularly
  • Align with stakeholders, implementers and Agile Release Train (ART) to ensure product viability
  • Create success criteria for testing and product acceptance
  • Be an evangelist and subject matter expert to the suite of products and solutions
  • Understand several perspectives in the development process including technology dependencies, needs of the user, capabilities of developers, vision of the stakeholders and assess where product(s) stand in the market from a competitive standpoint
  • Work with very limited direction. Determines technical objectives of the assignment / project
  • Develops technical solutions to complex problems which require regular use of ingenuity and creativity

Physical Requirements

0-10% overnight travel required.

Qualifications

  • A Bachelor’s degree in computer science, Information Systems, Business Administration or other related field required. Relevant experience may be substituted when appropriate.  Advanced degree preferred
  • A minimum of 5 years of progressively responsible experience in Computer Science, IT, programming / systems analysis or other related experience required
  • 1 year experience in Agile methodologies is required
  • Project / initiative lead experience is required
  • Proven ability to seek new and innovative solutions
  • Experience with Genesys PureCloud including IVR design and build or similar telephony technologies required.
  • Experience in applying systematic and rigorous analytic methods to improve business processes and their enabling applications is required
  • Self-sufficiency and ability to query code / databases, identify issues / gaps, and proactively investigate and escalate problems with proposed solutions is required
  • Ability to act as a project lead to a cross-functional project team in the development and implementation of processes and programs
  • Cross-functional team collaboration experience required (e.g. with brand / other LoB stakeholders)
  • Self-sufficiency and ability to query code / databases, identify issues / gaps, and proactively investigate and escalate problems with proposed solutions is required
  • We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

    At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

    Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

    If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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