What are the responsibilities and job description for the Territory Service Rep | Baton Rouge, LA position at NOVO?
The primary function of this position is to provide full store service to Novo Distribution's (dba Empire) National Home Center (NHC) account in a "territory" of stores. Duties include but are not limited to : merchandising products within the stores (zone recovery), culling and writing credits for damaged or defective products, cycle / " focus" counts, controlling customer inventories for maximum turns with minimum stock-outs, recommending new products when appropriate, addressing customer concerns, stocking replenishment orders every week in select stores, and periodically conducting resets and training on the Company's products.
Novo Building Products is an industry-leading manufacturer and distributor of mouldings, stair parts, doors, and specialty building products. Novo Building Products family of companies includes Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct.
Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.
This is NOT a sales role.
Essential Responsibilities
- Travel to assigned stores within "Territory" on a regular, pre-determined call schedule to service the store. May be required to travel to additional stores outside of the assigned Territory.
- Manage strong relationships with store personnel (store management, red vest, MST, etc.)
- Maintain accurate inventory by making focus and cycle count adjustments and notifying customers of necessary changes when appropriate.
- Maintain the appearance of the Company's product in the store by cleaning, culling, placing suggested orders, preparing returns and credits, and making sure point-of-purchase materials are up to date and in place.
- Provide training to store personnel on the Company's products and services.
- Analyze performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.
- Facilitate store reset activity with the NHC Store Planning Team as required.
- Participate in special events (i.e., Grand Openings, Contractor Nights, Product Knowledge Training, Company Meetings, etc.).
- Stock replenishment orders as assigned within 48 hours of delivery to store (may be required to stock additional stores as needed).
- Manage all expenses per corporate policies and procedures.
- Demonstrate high standards of conduct, professionalism, courtesy, ethics, and a "can do" attitude when representing the Company.
Basic Qualifications (Required)
Travel Requirements
Physical Requirements
An employee must meet the physical demands described here to perform the essential functions of this job successfully.
An employee must meet the physical demands described here to perform the essential functions of this job successfully.
Why Work with Us?
We offer competitive wages, shift premiums, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. So if you're passionate about contributing to a great team, we would love to hear from you!
For more information, please visit our website at : www.novobp.com / careers
NOVO Building Products is an Equal Employment Opportunity employer M / F / D / V
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