Application Developer/Support

Title: Application Engineer/Support

Job Summary: The Application Engineer role will provide technical assistance to all levels of employees, working in a fast-paced environment as part of a team with great personalities, which fosters an opportunity for professional growth.

Responsibilities include maintaining and recording end user-support tickets, documenting problems and remedial actions, analyzing user requirements to improve existing processes, developing technical manuals, conducting computer diagnostics, testing programs, and coordinating solutions as part of a project team.

In addition, the Application Engineer role involves providing technical support to internal customers and teams regarding product functionality, troubleshooting, and issue resolution.

ESSENTIAL JOB FUNCTIONS (Including, but not limited to):

Technical Support

• Provide technical support to internal customers and teams regarding product

functionality, troubleshooting and issue resolution.

• Respond to customer inquiries via email, phone, or in-person meetings and ensuring

timely and effective resolution of technical issues.

• Administer iManage suite of products.

Automation in Business

• Assist in the design, build, and maintenance of work flow automation and scripts to

support development and deployment processes.

• Help implement and manage automation tools and frameworks.

• Develop scripts and tools to automate repetitive tasks under guidance.

Application Development

• Develop, test and implement application solutions based on customer requirements

and specifications.

• Collaborate with the development team to create custom features and integrations.

• Ensure applications are optimized for performance and scalability.

Cloud Management

• Assist in managing cloud infrastructure on Azure, or other cloud services.

• Optimize cloud licenses and improve resource utilization under guidance.

Customer Engagement

• Work closely with customers to understand their needs, gather requirements and

provide tailored solutions.

• Clearly communicate with customers, including status of issues requiring follow up

• Conduct product demonstrations, training sessions, and presentations for employees

Documentation and Reporting

• Create and maintain technical documentation, including user guides, technical

specifications and troubleshooting guides.

• Prepare reports on application performance, customer feedback and improvement

recommendations.

Security and Compliance

• Maintain compliance with relevant regulations and standards, such as GDPR, HIPAA,

and NIST.

• Assist with security audits and risk assessments to identify and mitigate

vulnerabilities.

• Implement and maintain security best practices across the infrastructure and

deployment processes.

• Ensure compliance with Firms best practices and standards.

Monitoring and Logging

• Implement and maintain monitoring and logging solutions to ensure system

reliability and performance.

• Set up alerts and dashboards for proactive issue detection and resolution, with

support.

Continuous Improvement

• Identify areas for process improvement and recommend solutions to enhance

efficiency and customer satisfaction.

• Stay updated with industry trends, emerging technologies, and best practices to

continuously improve technical knowledge and skills.

Teamwork and Collaboration

• Foster a collaborative environment by working closely with cross-functional teams to

achieve common goals.

• Participate in team meetings, brainstorming sessions, and project planning activities

to contribute ideas and solutions.

• Support team members by sharing knowledge, providing assistance, and encouraging

a positive and inclusive work culture.

Other duties as assigned.

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES):

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a

related field, or equivalent experience.

• Proven experience as an Application Engineer or Technical Support Engineer, or in a

similar role.

• Experience with application development, software engineering, or systems

integration.

• Hands-on experience with programming languages (e.g., VBScript, PowerShell,

Batch files) and frameworks.

• Strong problem-solving and analytical skills.

• Strong understanding of security principles and best practices.

• Proficiency in database management and SQL.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Ability to be flexible in schedule and adaptable to constant change.

• Ability to effectively handle multiple tasks and frequent interruptions.

• Ability to handle details with accuracy.

• Work may require more than 40 hours per week to perform the essential duties of

the position.

QUALIFICATIONS, PREFERRED

• Experience with cloud platforms (e.g., Azure).

• Knowledge of DevOps practices and tools.

• Familiarity with Document Management methodologies (e.g., iManage Suite)

• Experience with RESTful APIs and web services.

• Certifications in relevant technologies or methodologies.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Minneapolis, MN 55487

Salary : $50,000 - $60,000