What are the responsibilities and job description for the IT Support Specialist position at Novonesis?
Location: USA : Blair
State: Nebraska
Country: USA
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
Join us as our IT Support Specialist
The onsite IT Support Specialist role provides day-to-day IT support, incident management, and service request fulfillment; engages in problem and knowledge management; and collaborates with vendors and internal teams to deliver new solutions.
You'll Make An Impact In This Role By
Technical Expertise
Application deadline: 3/28/2025
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
State: Nebraska
Country: USA
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
Join us as our IT Support Specialist
The onsite IT Support Specialist role provides day-to-day IT support, incident management, and service request fulfillment; engages in problem and knowledge management; and collaborates with vendors and internal teams to deliver new solutions.
You'll Make An Impact In This Role By
- Onsite support responsibilities:
- Providing day-to-day IT support of assigned activities, including engaging with site users through chat and call handling, and processing requests/tickets.
- Working closely with Novonesis Global IT to coordinate work and data synchronization between Blair and the Global systems.
- Coordinating with the Global SDSS Team to manage on-premise server hardware, server downtime, and restarts when needed.
- Managing incident management and service request fulfillment, including:
- Monitoring the site’s service requests and incidents, ensuring they are addressed and resolved in a timely manner.
- Diagnosing and troubleshooting hardware and software problems.
- Dispatching requests/tickets to 2nd and 3rd level support.
- Organizing hardware replacement and installing new software on clients’ PCs.
- Providing local IT infrastructure services, including physical infrastructure, telephony services, and conference rooms.
- Taking part in problem management and knowledge management.
- Focusing on local end-user satisfaction.
- Providing smart hands support for internal teams, projects, and vendors for the delivery of new solutions.
- Troubleshooting network connectivity issues.
- Supporting the IT onboarding and training of new Novonesis employees.
- Monitoring IT trends among site users.
- Managing assets for in-scope hardware and software.
- External contact responsibilities:
- Managing and coordinating vendors on site.
- Monitoring vendor performance and compliance on site.
Technical Expertise
- Windows OS Proficiency: In-depth understanding of Windows OS for troubleshooting
- Strong knowledge of Linux systems and networking
- Networking Fundamentals: basic knowledge of network components and CLI commands
- Office 365 Mastery: comprehensive understanding of Office 365 architecture and issue resolution
- Active Directory Basics: familiarity with Active Directory components and LDAP queries
- Knowledge of Linux and Windows servers and server hardware
- PC Hardware & Software Expertise: Strong understanding of PC components and software installation
- IT-support education, training or certification (preferred)
- iOS Support & InTune Enrollment: Hands-on experience with supporting iOS devices and InTune enrollment
- IT/Engineering Degree: Bachelor or Associates degree in IT related field or equivalent experience
- ServiceDesk Background: 2 years of experience in ServiceDesk or Service operations
- IT Operations & Service Delivery: solid experience in IT operations and Service Delivery
- Interpersonal & Communication Skills: trong communication and relationship-building abilities. Ability to work in an interdisciplainary team environment
- ITIL or Incident Management: experience with ITIL framework or relevant incident management (preferred)
- Creative problem solving and a drive for continued learning
- Language Fluency: proficient in English
Application deadline: 3/28/2025
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
