Technical Service Manager - Dairy

Location:Remote
State:Idaho; Colorado; Utah
Country:USA

Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Join us as our new Technical Service Manager for Dairy

This position works under close direction of the Regional Sales Director and is primarily responsible for providing customer support in conjunction with the Account Managers for the sale of dairy cultures and enzymes. This position will assist in plant trial design, trial execution, data analysis, trial monitoring, general troubleshooting and plant audits as needed by customers. Whenever possible this position will promote and sell food ingredient products from the cultures and enzymes division primarily focused on fermented milk applications. The position works closely with the Account Managers assigned to those customer accounts. This position is remote and can be located in Idaho, Utah or Colorado.

In this role you'll make a difference by:

• Executingin-field demonstrations, evaluations and/or plant trials, trial design, Solving troubleshooting methodology, plant audit at existing and prospective customers supporting Account Managers in sample collection, data collection, data analysis, and summary reports. Makingin person calls to strategic accounts and targeted accounts as designated.

• In partnership with the Account Managers, providingoverall technical support, insight and perspective to existing and potential customers based on educational background, industry experience, and ongoing training and competency development.

• Usingtools such as Coaguasens, Coagusens Flex, Lactosens,Six Sigma analysis tointerpret results and provide suggestions based on those results,

• Developingand assistingwith the preparation and review of technical information, manuals, technical articles, process and presentations. Conductingtraining programs for customers and or industry trade groups.

• Participatingin industry and Novonesis technical meetings.

• Supporting other Dairy Regions and cross trains with global applications staff.

• Providingtechnical consultation to customers and Novonesis staff via telephone.

• Completingall reports and plans on time as assigned by management.

• Maintainingaccurate account records and files including salesforce.com.

To succeedyou must hold:

• Ability to read, write and speak English.

• Analytical and statistics skills are preferred.

• Requires the ability to read and write procedures, written instructions, policies, or documentation to implement daily activities.

• Must be able to ask "why" and strive to understand what we do, how we can improve and how our products can help customers reach their end goal. Ability to utilize product knowledge to determine best course of action for customers.

• Ability to troubleshoot in complex plant environments and outline potential solutions in a methodical manner.

• Dairy plant/operations desirable

• Ability to work effectively with all levels of internal customers and have networking capabilities.

• Possess a working knowledge in Microsoft Office programs and SAP.

• Must be a self-starter with drive and initiative and work with little supervision.

• These characteristics are normally acquired through a BS and/or MS degree in dairy science, food science, biology or chemistry degree is preferred, and a minimum of five years of practical experience.

Could our purpose be yours? Then apply today!

Application deadline: 2/28/25

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

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