Smart Hands Technician

Location: Coppell, TX  (On-Site)

Job Type: Full-Time

Reports To: VP of Customer & Network Operations

Hiring: Immediately

Position Overview:

Novos Fiber, a leading provider of FTTH (Fiber to the Home) internet services, is seeking a reliable and skilled Smart Hands Technician with specific experience in Nokia technologies to join our team. This role is essential in providing on-site support for our network infrastructure, ensuring optimal performance for our customers, and performing traditional central office technician duties. The ideal candidate will combine technical knowledge, problem-solving skills, and collaboration abilities to support both field operations and central office functions.

Key Responsibilities:

·      On-Site Support: Provide hands-on assistance for network equipment installation, troubleshooting, and maintenance at field locations and data centers.

·      Central Office Duties: Assist with the installation, configuration, and maintenance of central office equipment, including routers, switches, optical line terminals (OLTs), and other network devices, with a focus on Nokia technologies.

·      Troubleshooting: Diagnose and resolve hardware and connectivity issues efficiently, whether in the field or in the central office, escalating complex problems to the appropriate teams as needed.

·      Equipment Management: Manage the installation, configuration, and decommissioning of various network devices, ensuring proper functionality and documentation.

·      Documentation: Maintain accurate records of work performed, including equipment changes, service interruptions, and maintenance activities, ensuring all documentation is up to date and accessible.

·      Collaboration: Work closely with network engineers, NOC personnel, and other internal teams to facilitate smooth operations and ensure minimal downtime.

·      Inventory Management: Track and manage inventory of network equipment and supplies, ensuring all materials are available for installation and maintenance activities.

·      Testing and Quality Assurance: Conduct tests on installed equipment to ensure proper functionality and adherence to company standards.

·      Cable Management: Organize and maintain cabling in central office environments to ensure safety, accessibility, and compliance with best practices.

·      Emergency Response: Be available for on-call support to address critical issues and ensure service continuity.

Qualifications:

·         Strong technical background in networking, including familiarity with FTTH technology, routers, switches, and optical networks.

·         Specific experience with Nokia equipment and technologies is required.

·         Experience in a similar technician role, ideally within an ISP or telecommunications environment.

·         Knowledge of central office operations, including experience with equipment installation and maintenance.

·         Excellent troubleshooting skills and the ability to work independently.

·         Strong verbal and written communication skills to effectively interact with customers and team members.

·         Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

·         Willingness to be on-call for emergency support as needed.

·         A valid driver’s license and reliable transportation for travel to customer sites.

Why Join Novos Fiber?

At Novos Fiber, we value teamwork, innovation, and customer satisfaction. As a Smart Hands Technician, you’ll play a vital role in ensuring our network operates smoothly and efficiently, directly impacting our customers' experiences. Join us and contribute to the success of our all-optical network infrastructure.

Salary : $55,000 - $65,000