Network Operations Technician

About the Role:

As a Network Controller, you will play a pivotal role in supporting critical missions through your expertise in network operations and maintenance. This position offers a unique opportunity to engage with sophisticated network security capabilities and support operations that are vital to national and global security.

Key Missions Supported:

• JRSS (Joint Regional Security Stack): Centralized network security suite.
• Enterprise SATCOM Gateway Services (ESGS): Technical and operational support for DoD Gateway facilities.
• Airborne Intelligence, Surveillance, Reconnaissance Operations Support.
• Missile Defense Agency Ground-based Midcourse Defense (GMD) Communications Network.
• Operational Engineering, Service Activations, Performance Management, Configuration Management, Administration, and Security.

Primary Responsibilities:

• Proactively seek solutions to resolve monitoring errors through research and documentation.
• Troubleshoot network issues using router commands, understanding loops, alarms, and errors, alongside other advanced troubleshooting methodologies.
• Employ network monitoring tools to identify, track, and resolve issues efficiently, escalating complex issues as needed.
• Efficiently create and update incident tickets utilizing Remedy.
• Address networking technologies issues on a live, global network infrastructure.

Basic Qualifications:

• Minimum education: High school diploma with 2-4 years of relevant experience.
• Must possess DoD-8570 IAT Level 2 baseline certification (Security CE or equivalent) upon starting.
• Willingness to work in a 24/7 operational setting.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, and performance management.
• Expertise in routers, switches, crypto devices, routing protocols, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, and Optical Switching.
• A general understanding of network topologies, including transport and IP networks.

Benefits:

Core Benefits:

• Paid Time Off (PTO): TEN (10) Paid days off & FIVE (5) Floating days off.

• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.

• Payroll: Paid Bi-Monthly.

• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment

• Individual or company-wide performance and recognition awards (Quarterly

Health Benefits:

• UNITED HEALTHCARE PPO, extensive national coverage.

• INCLUDES: Medical/Dental/Vision/HSA.

• Eligible on the first of the month, immediately after the start date.

• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits:

• Training & Career Development Reimbursement of Tuition and training needed to support career development.

• $150 monthly reimbursement contribution paid monthly towards parking expenses.

• Receipts must be submitted by the close of business on the 25th of each month.

• Reimbursements will be paid on the first payroll AFTER monthly reimbursements are submitted.

Special Benefits:

• Performance bonus – Project-based

• Yearly bonus – Company based

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift

Experience:

• network monitoring and troubleshooting: 2 years (Required)

License/Certification:

• CompTIA Security (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Ogden, UT 84402 (Required)

Work Location: In person

Salary : $65,000 - $75,000