ICT Technician

Position Overview:

We are seeking a skilled and detail-oriented ICT (Information, Communication, Technology) Technician to join our ICT Team. Reporting to the Facilities Technology Manager, this role plays a critical part in maintaining and implementing corporate ICT standards across all locations and systems. The ICT Technician will collaborate closely with ICT Project Coordinators at each site to ensure compliance with established standards, optimize system performance, and troubleshoot technical issues. 

Key Responsibilities:

• System Maintenance and Implementation:
  • Perform routine maintenance and testing of telecommunications, electronic safety, and security systems to ensure optimal performance and compliance with corporate ICT standards.
  • Maintain and update corporate ICT systems, including firmware and software patches, to prevent vulnerabilities and ensure reliability.
  • Assist in the implementation of new systems and upgrades across multiple locations, ensuring alignment with corporate specifications and standards.
    
• Troubleshooting and Support:
  • Serve as the primary responder for technical issues related to the corporate/management portions of Access Control (ACS), Video Management (VMS), and Audio-Visual (AV) systems.
  • Diagnose and resolve problems within ACS, VMS and AV systems. 
  • Collaborate with Project Coordinators and site teams to address and resolve technical issues, escalating complex problems as necessary.
    
• Compliance and Quality Assurance:
  • Verify system configurations and performance meet corporate ICT standards through inspections and audits.
  • Identify and address discrepancies in installations or operations to ensure compliance with design specifications and industry standards.
  • Support the Facilities Technology Manager in enforcing ICT/Physical Security Basis of Design standards across all locations.
    
• Collaboration and Communication:
  • Work closely with Project Coordinators at each site to ensure consistent implementation of corporate standards and policies.
  • Communicate effectively with the Facilities Technology Manager, providing updates on system performance, challenges, and resolutions.
  • Coordinate with external vendors and contractors as needed to facilitate repairs and upgrades.
    
• Documentation and Reporting:
  • Maintain accurate records of system configurations, maintenance activities, and troubleshooting efforts for tracking and accountability.
  • Generate routine reports for the Facilities Technology Manager, detailing system health, repairs, and updates performed.
    
• Training and Certification:
  • Complete application-specific certifications and related training shortly after hire to support corporate ACS and VMS systems.
  • Participate in ongoing professional development to stay current with emerging technologies and industry best practices.
    
    

Qualifications:

• High school diploma or equivalent; additional technical training or certifications in telecommunications, IT, or electronic safety systems (e.g., BICSI) are a plus.
• Previous experience in ICT maintenance or troubleshooting, particularly with ACS, VMS and AV systems.
• Strong technical problem-solving skills and ability to work independently while maintaining strong collaboration with site teams.
• Familiarity with system testing tools, configurations, and repair methodologies for Division 27 and 28 systems.
• Excellent communication and organizational skills.
  
  

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Inclusive and collaborative corporate work environment.
  
  

This role provides an opportunity to gain expertise across multiple ICT systems and locations, with a focus on implementing high-performance standards and supporting security infrastructure. Join us and help maintain cutting-edge ICT systems that support our organization’s growth and security needs.