What are the responsibilities and job description for the Client Support Representative position at NOW HIRING!?
The Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Waco, TX. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement, telecommunications, and green energy.
In this entry-level role, the Client Support Representative will use their eagerness to learn and natural enthusiasm to assist the on-site marketing team with all tasks involved in developing and executing the company’s overall marketing plan.
Responsibilities of the Client Support Representative :
- Execute marketing plans and operational functions to company standards
- Participate in product / service knowledge training provided to marketing teams on behalf of management
- Execute client presentation directives and standards to sales team members
- Assist customers with any questions they may have in regards to featured client products / services
- Gain knowledge of the marketing and branding strategy of all new clients the company acquires. Apply knowledge of the product and brand to develop customized marketing strategies for client directives
- Ensure the highest level of customer service resulting in increased productivity and achieving sales goals
- Build knowledge of the marketing systems implemented for each client campaign
- Assist the market manager with any day-to-day administrative support as required
