What are the responsibilities and job description for the Director, Clinical Operations position at Now Optics?
Reports to: VP Clinical Operations
Location: Headquarters – Delray Beach, FL
About Us
Now Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers throughout the country. The company consistently ranks among the largest optical retailers in the country by Vision Monday. Now Optics continues to expand its retail footprint with over 300 corporate and franchise locations while delivering affordable eye care services and providing a fast and friendly customer experience. We believe in building a positive and cohesive culture where everyone is contributing towards a common goal and set of values.??
Vision: Modernizing the eye care experience for all people.
Mission: Making eye care easy.
Values: iCARE
Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals, we serve.
Job Description And Profile
The Director of Clinical Relations will be responsible for developing and maintaining relationships with optometrists, ensuring seamless clinical operations, and optimizing doctor engagement to support business growth.
Doctor Relations & Clinical Operations
Location: Headquarters – Delray Beach, FL
About Us
Now Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers throughout the country. The company consistently ranks among the largest optical retailers in the country by Vision Monday. Now Optics continues to expand its retail footprint with over 300 corporate and franchise locations while delivering affordable eye care services and providing a fast and friendly customer experience. We believe in building a positive and cohesive culture where everyone is contributing towards a common goal and set of values.??
Vision: Modernizing the eye care experience for all people.
Mission: Making eye care easy.
Values: iCARE
Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals, we serve.
Job Description And Profile
The Director of Clinical Relations will be responsible for developing and maintaining relationships with optometrists, ensuring seamless clinical operations, and optimizing doctor engagement to support business growth.
Doctor Relations & Clinical Operations
- Develop and maintain strong relationships with doctors across all locations.
- Perform gap analyses to identify and implement necessary updates to Clinical SOPs.
- Ensure alignment with industry and company standards for clinical operations.
- Support and ensure effective doctor coverage across in-store and telemedicine services
- Work closely with the clinical and field teams to execute direct patient care plans.
- Review and validate exam room and clinical area layouts for efficiency and compliance.
- Assist in implementing and maintaining clinical standards and policies.
- Support improvements to EHR charting for better efficiency and accuracy in patient data recording.
- Develop clinical reporting systems and performance baselines across all clinical platforms.
- Monitor clinical data to identify key performance wins and opportunities for improvement.
- Analyze doctor rechecks and remakes, identifying trends and areas of opportunity.
- Work closely with the recruitment team to identify and fill doctor coverage needs for new store openings and existing locations.
- Ensure 100% doctor coverage for all in-store and telemedicine operations.
- Support the development and execution of clinical training programs for doctors, patient coordinators, and retail staff.
- Conduct onsite store training and compliance evaluations to ensure SOPs and SOCs are met.
- Develop and maintain a structured training and education strategy that supports clinical operations.
- Hold teams accountable for maintaining clinical compliance and exceeding service expectations.
- Design and implement engaging in-person and virtual training programs for clinical staff.
- Enhance and evolve training programs such as onboarding, skill development, and career growth opportunities.
- Execute a detailed strategy and communications plan to support SOP implementation, training, and education.
- Ensure tracking and reporting of training and education metrics, providing weekly updates to executive leadership.
- Deploy system-wide clinical SOPs that support training, education, and clinical services aligned with company goals.
- Work closely with the executive team to make data-driven operational decisions that support organizational objectives.
- Outstanding interpersonal skills, with the ability to effectively communicate at all levels.
- Excellent verbal and written communication skills.
- Strong leadership and consensus-building abilities.
- Skilled at fostering collaboration between the doctor community and retail staff.
- Proven ability to monitor and respond to concerns within the doctor community.
- Experience in relationship management and clinical service promotion to support business growth.
- Ability to analyze industry trends and implement strategic solutions to enhance clinical operations.
- Experience in developing and managing clinical training programs for healthcare professionals.
- This role requires travel up to 50% or more based on needs of the business.
- Doctor of Optometry (OD) preferred, with experience in clinical operations and provider relations.
- Alternatively, a bachelor’s or master's degree in healthcare administration, Public Health, or a related field will be considered.
- A minimum of 5 years of experience in a similar role managing clinical operations or provider relations
