Optical Service Representative

Company Overview
The Stanton Optical brand is among the nation's fastest growing, full-service retail optical centers. Our company is dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers.
We are a leading optical retailer that offers some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

• Vision: Modernizing the eye care experience for all people.
• Mission: Making eye care easy.
• Values:
• iCARE
• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
• Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Job Description
We are seeking a talented Doctor's Technician to join our team. As a Doctor's Technician, you will play a crucial role in providing outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams. Your primary responsibilities will include:

• Greeting our patients and customers as they enter the store, identifying their needs to ensure an easy and memorable experience while providing promotional products and services available.
• Fostering a strong partnership between the retail team and professional services.
• Scheduling and confirming appointments, entering new patient history and personal information in the system, completing pre-tests; obtaining brief medical history, completing non-contact tonometry auto-refraction, visual acuity, color test, stereopsis test, Amsler grid test, etc.
• Assisting Management Team with patient complaint resolution and informing the status of all jobs; ensuring all patient expectations are met.
• Ensuring brand standards by performing basic housekeeping duties when necessary.
• Executing simple customer repairs, assembling lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensuring customer orders are delivered accurately and on time.
• Ensuring brand standards are met in the lab area, and notifying management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keeping track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.

Benefits
We offer a flexible, dynamic work environment where we foster innovation and creativity. Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, free eyeglasses, identity theft protection, pet insurance, and much more. Paid time off increases with seniority, and we provide professional development and promotion opportunities. Employee recognition programs and an Employee Assistance Program (EAP) are also part of our comprehensive benefits package.