What are the responsibilities and job description for the Patient Experience Specialist position at Now Optics?
About Us
Stanton Optical is proud to be among the nation's fastest growing, full-service retail optical centers. Our goal is to provide excellent customer service and quality eyewear at affordable prices to our patients and customers. We believe in making eye care easy and accessible to everyone.
Vision
Our company's vision is to modernize the eye care experience for all people. We strive to make eye care easy and convenient for everyone. This includes providing quality eyewear and exceptional customer service to our patients and customers.
Mission
Our mission is to make eye care easy. We aim to provide a welcoming and comfortable environment for our patients and customers. Our team members are dedicated to delivering outstanding customer service and ensuring that every patient has a positive experience at our stores.
iCARE Values
We value integrity, collaboration, accountability, respect, and empowerment. These values guide our behavior and decision-making processes, ensuring that we always put our patients and customers first. Integrity is about building trust with our customers, employees, and stakeholders. Collaboration involves working together as a team to achieve our goals. Accountability means taking responsibility for our actions and delivering our best in all we do. Respect is about prioritizing human relationships and being present, transparent, and empathetic. Empowerment is about making purpose-driven decisions to support our company vision and serving others with appreciation and care.
Becoming Part of Our Team
We are looking for talented individuals who share our passion for delivering exceptional customer service and making eye care easy. If you have a high school diploma or equivalent, 2 years of experience in delivering outstanding customer service, and possess the skills necessary to communicate effectively with a diverse group of people, we encourage you to apply. You will also need to implement active listening, build rapport, and empathize with patients. Problem-solving skills are essential in addressing potential patients' concerns or rebuttals. A collaborative spirit and ability to multitask, prioritize, and be flexible with changing business needs are also required. Finally, you must have a passion for customer satisfaction and maintain a positive demeanor.
Stanton Optical is proud to be among the nation's fastest growing, full-service retail optical centers. Our goal is to provide excellent customer service and quality eyewear at affordable prices to our patients and customers. We believe in making eye care easy and accessible to everyone.
Vision
Our company's vision is to modernize the eye care experience for all people. We strive to make eye care easy and convenient for everyone. This includes providing quality eyewear and exceptional customer service to our patients and customers.
Mission
Our mission is to make eye care easy. We aim to provide a welcoming and comfortable environment for our patients and customers. Our team members are dedicated to delivering outstanding customer service and ensuring that every patient has a positive experience at our stores.
iCARE Values
We value integrity, collaboration, accountability, respect, and empowerment. These values guide our behavior and decision-making processes, ensuring that we always put our patients and customers first. Integrity is about building trust with our customers, employees, and stakeholders. Collaboration involves working together as a team to achieve our goals. Accountability means taking responsibility for our actions and delivering our best in all we do. Respect is about prioritizing human relationships and being present, transparent, and empathetic. Empowerment is about making purpose-driven decisions to support our company vision and serving others with appreciation and care.
Becoming Part of Our Team
We are looking for talented individuals who share our passion for delivering exceptional customer service and making eye care easy. If you have a high school diploma or equivalent, 2 years of experience in delivering outstanding customer service, and possess the skills necessary to communicate effectively with a diverse group of people, we encourage you to apply. You will also need to implement active listening, build rapport, and empathize with patients. Problem-solving skills are essential in addressing potential patients' concerns or rebuttals. A collaborative spirit and ability to multitask, prioritize, and be flexible with changing business needs are also required. Finally, you must have a passion for customer satisfaction and maintain a positive demeanor.
