Senior Technical Writer

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Engineering department is hiring a Senior Technical Writer 

If this sounds like you, read on. You could be the next "Nozomier"!  

In this role you will:

• Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross-functional group of subject-matter experts, including Engineering, Product, Support, and Solution Engineering teams.
• Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images.
• Maintain and revise documents mirroring the evolution of Nozomi’s products – Vantage, CMC, and Guardian
• Partner closely with subject matter experts to ensure that the product documentation is intuitive, simple to maintain, and of the highest quality.
• Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback

Requirements:

• Skills and abilities comparable to 10 years in technical publications as a primary contributor creating product documentation for enterprise software solutions
• Familiarity with oXygen XML Author, Dita XML, and Git
• Working knowledge of topic-based authoring
  Working knowledge of multi-channel publishing and responsive web content
• Proven track record of delivering high-quality technical content within deadlines and with minimal editorial support
• Ability to build rapport with stakeholders across Product, Engineering, Support, and Solutions Engineering teams
• Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information-gathering tasks
• Fluency in written and spoken English
• Ability to create consensus among differing perspectives
• Ability to operate in settings with strong confidentiality and data privacy protocols

Nice to have

• Experience in the field of OT/IoT/IT cybersecurity
• Experience with issue-tracking software such as YouTrack, Jira, or similar
• Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

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